Operations Associate

Zachary Piper Solutions is seeking an Operations Associate to join a rapidly growing life insurance and annuities organization in a hybrid capacity in Durham, NC. The Operations Associate is a strong communicator who enjoys problem-solving, customer interaction, and working in a professional corporate environment.

This is an excellent opportunity for individuals looking to build a long-term career in financial services operations while gaining exposure to insurance products, client support, and cross-functional business operations.

Responsibilities for the Operations Associate Include:

• Respond to customer inquiries regarding life insurance and annuity products via phone, email, and virtual communication channels.
• Provide exceptional customer service to both internal stakeholders and external clients.
• Support operational processes and administrative functions within the insurance and financial services business.
• Accurately document customer interactions and maintain records within company systems.
• Collaborate with internal departments to resolve client issues and ensure timely service delivery.
• Manage multiple priorities while working in a fast-paced, team-oriented environment.

Qualifications for the Operations Associate Include:

• Bachelor's degree required, preferably in Business Administration, Marketing,
• Communications, or a related field.
• Previous internship, customer service, administrative, or professional office experience preferred.
• Strong verbal and written communication skills with the ability to build rapport with customers.
• Proficient with Microsoft Office Suite and comfortable learning new systems and processes.
• Demonstrated ability to work independently, stay organized, and thrive in a corporate environment

Compensation for the Operations Analyst Includes:

• Salary Range : $23/hr.
• Comprehensive Benefits Package
• Hybrid schedule : Tuesday-Thursday in office!

This job opens for applications on 11/7/26. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords:

Customer Service, Operations Support, Life Insurance, Annuities, Financial Services, Client Relations, Insurance Operations, Administrative Support, Data Entry, Microsoft Office, Communication Skills, Problem Solving, Customer Inquiries, Email Correspondence, Phone Support, Cross-Functional Collaboration, Attention to Detail, Time Management, Professionalism, Relationship Building.

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