Customer Service Rep - Full Time - 3147

Remote Purpose Ensures prompt and efficient responses to patient account requests Essential Duties / Responsibilities Promptly answers patient phone calls Returns calls within 24 hours Resolves patient requests in a courteous manner Responds to patient written requests Documents details of complicated requests and work with the appropriate team to reach resolution Escalates to proper authority when appropriate Enter all actions and interactions with patient in billing system Processes itemized bills per request from attorneys and other third parties Sets up payment plans Sends financial hardship applications to patient when requested; processes completed applications Other duties as assigned by management Qualifications Required: High school diploma, GED, or high school equivalency 2 to 4 years’ experience in a medical office environment and/or customer service role OR the equivalent combination of education and experience Preferred: Ability to handle multiple phone lines with an emphasis on customer service Knowledge of medical terminology Familiarity with insurance reimbursement policies ADA Physical Demands Standing – Frequently Sitting – Continuously Walking – Frequently Kneeling/Crouching – Rarely Lifting – Rarely Customer Service Competencies General: Customer Service, Professionalism/Integrity/Responsibility, Teamwork/Process Focus, Dependability/Punctuality, Interpersonal Relationships/Communication, Judgment/Decision Making/Problem Solving, Quality/Quantity, Initiative, Safety/Housekeeping, Organizational Skills/Time Management Department Specific Handles all customer service inquiries in a prompt and timely manner Responds to patient requests within a 24-hour period All correspondence sorted same date of receipt and ready for processing All credit card payments to be processed/balanced at the end of each business day Cross-training of all job duties to insure complete back-up coverage within customer service Wilmington Health is an Equal Opportunity Employer committed to providing equal opportunities to all applicants and employees. We are committed to treating everyone equally with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran’s status, sexual preference, disability, genetic information, or any other class protected under state or federal law. #J-18808-Ljbffr Wilmington Health