Patient Service Facilitator -5 Uris

Patient And Customer Experience Position

Responsible for the daily integration of non-clinical support services at the unit level and ensuring that expected level of service is provided in a consistent and timely manner, as directed by Head Nurse. Monitors patients' immediate physical environment for cleanliness, adequacy of supplies, and maintenance needs. Assesses, through direct interaction on a daily basis, the patient's current level of satisfaction with the non-clinical components of the hospital experience.

Job Responsibility:

1. Greets patients and significant others upon arrival.
2. Directs patients and visitors to the appropriate area.
3. Acts as liaison between the Operating Room, PACU and significant others while patient is in the Operating Room or PACU: Gathers information about patient status.
4. Provides reassurance to patient/visitors. Immediately communicates clinical concerns to clinical team member.
5. Covers some responsibilities of the unit receptionist and/or nursing attendant, as needed.
6. Coordinates patient visitor, ensuring patient's privacy.
7. Accompanies individuals, as needed.
8. Assists patients in accessing hospital services not directly available at the unit level.
9. Attends and actively participates in the unit staff meetings.
10. Performs related duties as required.

Job Qualification:

High School Diploma or equivalent, required. Minimum of one (1) year related work experience. Support service experience in a healthcare setting, preferred. Excellent verbal communication and interpersonal skills, required. Problem solving skills, required.

*Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).