Manager, Operations

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.  

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. 

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. 

Visit  dsv.com and follow us on  LinkedIn and  Facebook .

Location: USA - Madison, 135 Industrial Dr N 

Division: Solutions 
Job Posting Title: Manager, Operations 
Time Type: Full Time

The Warehouse Operations Manager oversees the day-to-day operational activities of warehouse operations, 
including staff scheduling, inventory control and productivity. This role is responsible for managing operational 
staff, implementing policies and procedures, and adherence to safety regulations. All key responsibilities are 
managed in coordination with the Warehouse Manager. 

Duties and Responsibilities
• In coordination with Warehouse Manager, schedule warehouse personnel to ensure adequate staffing for 
shipping, receiving, and other activities.
• Direct daily operations, including shipping, receiving, sanitation, maintenance, and inventory control.
• Be engaged with productivity reports and manage labor hours to meet budget requirements and achieve 
warehouse goals.
• Oversee warehouse scratch rates, out-of-stock issues, receiving errors, selection errors, and slotting of 
products.
• Maintain warehouse equipment through preventive maintenance and necessary repairs, ensuring safe 
and efficient operation.
• Coordinate with Warehouse Manager on maintaining warehouse safety programs in compliance with 
OSHA and other regulations.
• Ensure a clean and safe work environment for employees.
• Foster a collaborative work environment to drive team success.
• Work closely with other departments to ensure seamless operations and service delivery.
• Maintain effective communication via phone, email, and web conferencing to coordinate activities and 
initiatives.
• Coordinate with Warehouse Manager to develop relevant metrics to measure operational performance 
and identify areas for improvement.
• Use data-driven approaches to optimize processes and achieve operational goals.
• Perform other duties as assigned to support warehouse and organizational goals.

Supervisory Responsibilities
• Manage and lead warehouse personnel, including recruitment, training, performance management, and 
succession planning.
• Provide coaching and support to ensure employees are motivated and productive.
• Train new employees on warehouse systems and procedures.

Educational background / Work experience
• 5 years of experience in transportation and logistics management, with supervisory or managerial 
responsibilities is preferred.

Preferred Qualifications
• Experience in the freight forwarding industry or related fields.
• Gateway and/or airline ground handling experience is advantageous.

Skills & Competencies
• Lead Yourself: Display strong analytical and problem-solving skills with a focus on operational excellence.
• Lead Your Team: Demonstrate leadership and team-building abilities to manage and motivate staff.
• Lead Your Business: Deep knowledge of logistics processes, regulations, and industry best practices.
• Strong knowledge of warehouse operations and business processes.
• Results-driven with excellent decision-making and problem-solving abilities.
• Exceptional communication skills (written, verbal, and presentation).
• Organized and able to work effectively in a diverse environment.
• Knowledge of TSA and Customs & Border Protection regulations preferred.

Language skills
• Fluent in English (oral and written).

Computer Literacy
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
• Knowledge of warehouse management systems is a plus.
Physical and/or Mental Requirements / Working Conditions

Physical Demands
Work is generally sedentary, with no specific need for physical coordination or effort. May require physical effort 
associated with using the computer to access information, or occasional standing, walking, lifting needed to carry 
out everyday activities. Hours can be extensive as well as occasionally staggered for multi-shift access. While 
performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; 
reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone 
equipment. Specific vision requirements of this job include close vision and distance vision. Minimal travel maybe 
required for this role domestically and internationally.

Work Environment
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or 
caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and 
work environment characteristics described above are representative of those an employee encounters while 
performing the essential functions of this job. Reasonable accommodations may be made to enable individuals 
with disabilities to perform the essential functions

For this position, the expected base pay range is – . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the  DSV Benefits Showcase . Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on jobs.dsv.com . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .