Principal Associate, Issue & Event Management Lead | Premium Products & Shopping Risk

Overview Principal Associate, Issue & Event Management Lead | Premium Products & Shopping Risk

At Capital One, we’re on a mission to Change Banking for Good. All across the company, technology is powering breakout innovation, scalable risk management, increased efficiency, and award winning products, and our passionate and committed associates are at the heart of all of it. 

We’re looking for a go-getter to lead risk event and issue management for two fast growing areas within Capital One: Premium Products & Experiences and Capital One Shopping. You will guide our business partners through the process of scoping breakdowns, registering breakdowns in our proprietary system of record, ensuring timely containment and recovery activities, and supporting root cause analysis. This is a fast-paced environment, and we need someone interested in driving sustainable solutions and ensuring well-managed process excellence. If you are a natural problem solver with a passion for organization and an intrinsic drive to own the outcome and “get it done,” we need you!

Specific responsibilities include, but are not limited to: 

• Manage the Event and Issue lifecycle, including timely scoping of breakdowns and record creation in our system of record (Fuse), using established processes and standards 
• Partner with Risk Advisors and Legal and Compliance partners to understand risk exposure from breakdowns to provide guidance and recommendations to the business on customer recovery, containment, and remediation
• Guide business partners through root cause analysis to ensure breakdowns are fully understood and to influence sustainable containment activities to prevent similar future breakdowns
• Coordinate, influence, and negotiate priorities with partner dependencies to ensure event goals/timelines are met, escalating when appropriate
• Assist with research and problem-solving as needed to support risk advisors and business partners
• Participate in LOB and Enterprise risk forums and contribute to continuous improvement of risk management practices
• Proactively provide Fuse training and development for teammates and others, as necessary
• Identify and drive continuous process improvement opportunities to streamline issue/event management lifecycle, including opportunities to leverage AI tools
• Analyze data to proactively identify risks and trends and provide business areas with actionable insights; prepare reporting for and field questions from Executive Leadership
• Support other risk management efforts as may be necessary, such as audits and regulatory exams

Qualities of a successful candidate:

• Communicative and Influential : You communicate clearly and concisely in all formats, including delivery of tough messages. You adjust your communication to your audience and are comfortable with presenting to executive leadership.
• Action-Oriented and Results-Driven : You have a desire to take action, try new things, and are comfortable exercising your judgment. You’re organized, able to juggle multiple deliverables, and prioritize like a pro to deliver quality work - especially in a fast-paced, dynamic environment with frequently shifting priorities 
• Curious and Analytical : You ask why, challenge the status quo, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to understand the data and signals to drive optimized solutions that are grounded in evidence.
• Up for a Challenge and Fungible : Big, undefined, unfamiliar, and complex problems will be exciting for you as you navigate the business and risk eco-systems. You have an insatiable appetite for learning, and are constantly seeking out new challenges.
• Collaborative and Team-Oriented : You proactively seek to build strong, positive relationships with key stakeholders at all levels to manage, inform, and influence outcomes. You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal.
• Resilient Under Pressure : You calmly manage high-stress environments and consistently show steady resolve and clear reasoning, even when faced with adversity or unexpected circumstances.

Basic Qualifications: 

• At least 2 years of experience in operations, risk management, compliance, or audit
• At least 2 years of experience in process management, project management, or relationship management

Preferred Qualifications: 

• 3+ years of experience in operations, risk management, compliance, or audit
• 3+ years of experience in process management or project management
• Experience as a Risk Event and Issue Manager
• Baseline familiarity with AI and active adopter of these tools
• Experience using spreadsheets to analyze data and drive reporting
• Experience using Fuse or other Governance, Risk, and Compliance software tools

• Lean, Agile, Six Sigma, Business Process Management or Project Management Certification

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer)

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $120,800 - $137,900 for Principal Risk Specialist

Richmond, VA: $109,900 - $125,400 for Principal Risk Specialist

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).