IT Support Analyst I

Position Overview We are seeking an IT Support Analyst I to provide technical support for end users across a dynamic enterprise environment. This role is ideal for a customer‑focused IT professional who enjoys troubleshooting hardware, software, network connectivity, and end‑user technology issues while helping minimize downtime and improve the overall user experience. The successful candidate will support both local and remote users, assist with technology deployments and projects, and serve as an escalation point for more complex support issues. Key Responsibilities Provide Help Desk and desktop support for end‑user technical issues and service requests. Troubleshoot and resolve hardware, software, printer, mobile device, and connectivity issues. Support Windows and Mac operating systems, Microsoft 365 applications, VPN connectivity, and Active Directory environments. Respond to escalated support requests and ensure timely resolution. Assist with workstation deployments, hardware inventory management, equipment testing, and shipping activities. Configure and support laptops, desktops, VOIP systems, printers, and related peripherals. Participate in technology rollouts, upgrades, implementations, and special projects. Document incidents, troubleshooting steps, and resolutions within the ticketing system. Deliver end‑user training and guidance on software, hardware, and company technology resources. Work independently and collaboratively with IT team members to support business operations. Maintain a high level of customer service while supporting users with varying technical skill levels. Perform additional duties as assigned. Required Qualifications Associate's or Bachelor's degree in Information Technology, Business, Computer Science, or a related field preferred. Minimum of 2 years of experience in a Help Desk, Service Desk, Desktop Support, or Technical Support role. Experience supporting Microsoft Windows operating systems, macOS, Active Directory, Microsoft 365/Office 365, VPN connectivity. Hands‑on experience supporting laptops and desktops, mobile devices, network printers, VOIP systems. Strong troubleshooting and problem‑solving skills across hardware and software environments. Excellent written and verbal communication skills. Ability to work independently and within a collaborative team environment. Strong customer service mindset and experience providing technical support over the phone, remotely, and in person. Ability to quickly learn and adapt to new technologies and applications. Preferred Qualifications CompTIA A+ Certification. Experience working in an enterprise IT environment. Familiarity with IT asset management and inventory processes. Experience supporting remote and geographically dispersed users. Benefits Opportunity to support a large‑scale enterprise technology environment. Exposure to a wide range of technologies including Microsoft 365, Active Directory, Windows, macOS, VPNs, VOIP systems, and endpoint devices. Participation in IT projects, technology implementations, and continuous improvement initiatives. Strong mix of hands‑on technical support and customer‑facing problem solving. Collaborative team environment with opportunities for long‑term growth through contract‑to‑hire conversion. About Us We are a leading manufacturer of advanced battery and energy solutions supporting mission‑critical applications across aerospace, defense, aviation, medical, and industrial markets. For decades, our technology has powered some of the world’s most demanding missions—from space exploration and defense systems to life‑saving medical devices. Our commitment to innovation, research, and engineering excellence has made us a trusted partner for organizations that require reliable, high‑performance power solutions. Location Southbridge, MA – On‑Site Contract Details Duration: 6‑Month Contract‑to‑Hire, Part‑Time $25/hr a week, Compensation: $50‑$60/hr. Work Authorization Candidates must be authorized to work in the United States. U.S. Citizenship or Permanent Residency (Green Card) is required. Equal Opportunity Employer Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. 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