Residence Manager - NeuSpark PDS

Job Description

Job Description

Introduction to Company:

NeuSpark PDS provides person-centered, community-based supports for individuals with developmental disabilities. Through a range of residential, day, and community services, we empower people to lead meaningful, self-directed lives with dignity and purpose. Our programs are built around each person’s unique strengths, goals, and needs promoting independence, inclusion, and active participation in community life. NeuSpark PDS’s supports foster choice, connection, and personal growth, while also addressing physical and medical needs with care and respect. At NeuSpark PDS, we don’t just support individuals, we amplify their voices, celebrate their potential, and help spark brighter futures.

Position Summary:

The primary role of the Residential Manager is to ensure that all of the needs of the people supported in the program are met while working in partnership with them. These needs include, but are not limited to ensuring their rights are both promoted and respected, supporting their health and safety and working with them to identify and realize their personal outcomes. In order to accomplish this, the Residential Manager leads a team of Direct Support Professionals in conjunction with clinical providers works alongside the people they support to develop plans to meet the individuals’ needs. The Residential Manager is also responsible for ensuring that these plans are both followed and documented in an appropriate and timely manner. The sites these positions will cover are located in Bay Ridge, Bensonhurst and Washington Heights.

Duties, Responsibilities, and Essential Functions:

• Work in partnership with the people we support to ensure their rights, health, safety, and personal outcomes are prioritized. Advocate for their individualized choices, needs, and quality care in various situations to ensure they receive the support they deserve.
• Maintain ongoing communication and build strong partnerships with individuals, their family members, and external providers (e.g., employers, day services) to ensure that all supports and services are aligned with the needs of the people served and are delivered effectively.
• Manage and approve team members' time and scheduling, ensuring adequate staffing to meet the needs of individuals supported.
• Fulfill on-call duties as necessary and cover Direct Support Professional (DSP) responsibilities when required.
• Oversee residence and individual finances, ensuring compliance and proper balance. Manage financial ledgers, receipts, petty cash, and individuals' personal allowance accounts, ensuring all records are kept up-to-date and accurate.
• Manage incidents according to OPWDD 624 regulations, participate in Incident Review and Human Rights Committees, and ensure all incidents are documented and resolved in compliance with agency policies. Adhere to all regulatory requirements in managing and reporting incidents.
• Conduct regular inspections of the physical plant, including residences and program vehicles, ensuring that all facilities and equipment are well-maintained, clean, and safe. Keep accurate records of inspections, repairs, and maintenance activities.
• Ensure adherence to agency policies, OPWDD regulations, and all corresponding documentation is filed accurately at the program site.
• Enforce progressive discipline as necessary, and ensure all staff are compliant with the agency’s operational procedures and guidelines.
• Help to push the recruitment, interviewing, hiring, and retention of high-quality staff. Ensure that the team is well-trained, equipped with the right tools, and committed to the success of the individuals supported.
• Collaborate with external and internal stakeholders to ensure that all programs, services, and activities are designed to meet the specific needs of the individuals in the residence. Monitor progress and adjust services as needed to align with individual goals and outcomes.
• Provide direct supervision to the Assistant Manager and Direct Support Professionals, ensuring that team members are fulfilling their roles and responsibilities efficiently. Offer guidance, mentorship, and address performance issues promptly.
• Attend and actively participate in all relevant meetings, including Incident Review, Human Rights Committees, and program surveys. Ensure that all required documentation is completed appropriately and in a timely manner, including incident reports, training logs, and financial records.
• Organize and monitor medical needs for residents, including medication administration. Ensure that all medical records are up-to-date, and that all medication is administered according to prescribed schedules and regulations.
• Conduct regular physical plant inspections and ensure that the residence, including the external property and program vehicles, are clean, safe, and attractive. Maintain a tracking log of completed maintenance and work at the site.
• Oversee daily monitoring, review, and submission of billing documentation. Ensure all financial transactions are accurately documented and comply with relevant billing procedures. 
• Attend all program audits and, in collaboration with the Assistant Manager, follow through on the audit’s written plan of corrective action. Ensure all necessary improvements are implemented and tracked.
• Enforce progressive discipline based on agency policies and procedures for all residential staff. Address performance issues with appropriate corrective action and support performance improvement efforts as necessary.

Responsibilities of All NeuSpark PDS Employees:

• Always communicate in a respectful manner with all people including the people we support, supervisors, other valued team members, and members of the community.
• Complies fully with NeuSpark PDS’s confidentiality policies by holding in strictest confidence all information pertaining to members, residents, the people we support and their families, clients, providers, contractors, and employees.
• Meets all safety training requirements; adheres to all safety policies and reports any and all unsafe conditions; takes measures to prevent accidents and/or eliminate conditions that pose a safety or health risk.
• Coordinates, supports, attends and participates in all required events/ meetings/ reviews/ committees, including ones outside of standard working hours.
• Meets all job requirements and stays in compliance.
• Adheres to NeuSpark PDS’s standard of ethical behavior as outlined in the Employee Handbook and Code of Conduct as well as applicable laws and regulations.

Responsibilities of NeuSpark PDS Employees in Leadership/Management Positions:

• Ensures compliance with NeuSpark PDS policies, procedures, and operating standards.
• Implements a continuous quality improvement process for department services and administrative functions.
• Assists in the development, implementation and administration of Human Resources policies and programs including compliance with Equal Employment Opportunities and Affirmative Action Programs.

Qualifications:

• Education:
  • HS Diploma or equivalent 
  • Bachelor’s Degree (Preferred)

• Experience:
  • Minimum one year of supervisory experience
    • If internal candidate does not have 1 year of supervisory experience, they can qualify if they successfully passed their probation period, have a recommendation from their current supervisor and Vice President; this candidate would need to successfully complete internal management training within 120 days in the manager role
  • Minimum one year of experience working with individuals with disabilities and/or mental health disorders in OPWDD setting
• Specialized Training, Licenses, Certifications:
  • Not required, training will be provided upon hire as needed
• Knowledge, Skills, Competencies, and Abilities:
  • Proficient computer skills strongly preferred
  • Proficient writing skills with grasp of basic grammar and spelling
  • Must be efficient, well organized, and have excellent communication skills
  • Demonstrated ability to work in a team environment with flexibility, keeping others informed and anticipating needs is essential

Work Environment:

This role is performed in-person, some travel in an agency vehicle might be required from agency drivers.

Physical Requirements:

• Employee is required to sit, walk and stand for prolonged period of time (at least 8 hours)
• Employee is required to effectively communicate both verbally and in writing
• Employee is required to operate standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Employee is required to bend, stoop, kneel, crouch or stand on a stool as needed
• Employee is required to be able to lift 50 pounds at a time

Notwithstanding the above listed physical requirements of this position, NeuSpark PDS will provide reasonable accommodations to allow employees to perform the essential functions of the position, provided such reasonable accommodations do not cause undue hardship on NeuSpark PDS.

NeuSpark Person Directed Services offers comprehensive benefits coverage, including medical, dental, vision, life, and disability insurance. Additional benefits include transit, parking, health and dependent care flexible spending accounts and a 403(b) plan. Generous PTO policy includes vacation, sick and personal leave time, as well as 13 paid holidays.

NeuSpark PDS is committed to fostering a welcoming, inclusive, and respectful environment for our employees, contractors, and the diverse individuals and families we serve. We value diversity in our workplace because teams are stronger when people bring different perspectives and experiences. NeuSpark PDS does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected characteristic under applicable law. All employees and contractors are responsible for maintaining a culture free from discrimination and harassment by treating others with empathy, kindness, and respect.