Telephone Triage RN/LPN

Compensation:

LPN Licensed - $25.00 - $34.00 per hour

RN Licensed - $38.00 - $51.00 per hour

Summary:

The RN/LPN Telephone Triage performs nursing functions according to the nursing process and as defined by the Oregon State Board of Nursing.

Principal Responsibilities:

1. Will participate and maintain a culture withinThe Corvallis Clinic that is consistent with the content outlined in theService and Behavioral Standards document. To this end, employee will be expected to read, have familiarity, andembrace the principles contained within.

2. Provides nursing care according to thesequential steps of the nursing process: assessment, planning, intervention, implementation,and evaluation.

3. Primarily responsible for handling incoming clinicallyrelated calls to the assigned department to ensure that patient needs aremet. This may require protocol-drivenresponses.

4. Ensures smooth and efficient telephonecommunication by using proper telephone etiquette. Handles telephone calls appropriately, in atimely manner and offers assistance and reassurance to the caller. Advice given is done so under the directionand guidelines of the attending provider or per department protocol.

5. Demonstrates effective time management andorganizational skills. Demonstratesaccuracy, thoroughness and follow-through. Accurately and legibly document concise, pertinent information (i.e.telephone message, EHR, etc.). Ensurespatient care paperwork is processed and forwarded in a timely manner. Balance the speed and quantity of work withquality; multi-task comfortably.

6. Works cooperatively with team members in orderto accomplish work effectively and efficiently; help create and maintain goodworking relationships; provide assistance and back-up with direct patient careas needed. Demonstrates effectiveconflict management skills.

7. Improves the quality of care throughcontinuing education and self-evaluation of the effectiveness of care. This includes attendance/participation inmost in-services/department meetings and remaining current on clinic/departmentpolicies and procedures.

8. Takes initiative to enhance practicemanagement. Works with providers andclinical staff to improve the functioning and efficiency of the individualpractice and/or hallway. Demonstrates open-mindedness by being supportive ofchange and assisting with implementation and adapting in the changing needs ofthe department/clinic.

9. Participates in the orientation and trainingof new employees.

Education/Licensure/Experience:

1. Graduate of an accredited school of registerednursing, required.

2. Current unencumbered State of Oregon licenseas a Registered Nurse or Licensed Practical Nurse, required.

3. One (1) or more years of experience in anacute care hospital and/or in an individual provider's office or clinic settingpreferred.

4. Experience in appropriate specialty and/ortelephone triage preferred.

5. CurrentBasic Life Support (BLS) certification or ability to complete BLS certificationwithin 90 days of hire required.


Knowledge and Skills:

1. Evidence of working knowledge of the nursingprocess.

2. Knowledge of basic clinical skills to providepatient care.

3. Ability to work well with providers, clinicalstaff and patients.

4. Ability to work on multiple taskssimultaneously in a busy, fast-paced environment while maintaining quality ofwork.

Perks and Benefits:

• Work-life balance is a top priority at The Corvallis Clinic
• 7 holidays + 2 floating holidays = 9 Paid Holidays! Early release on Christmas Eve and New Year's Eve
• Generous Personal Leave Accrual
• Benefits: Medical w/ HSA or HRA, Dental, Flexible Spending Acct (FSA)
• Employer contribution to HSA and HRA (when enrolled in Medical Plan)
• Employer paid Long Term Disability (LTD), Basic Life/AD&D, Employee Assistance Program (EAP)
• Voluntary Benefits (Vision, Life Insurance and AD&D, Pet Insurance, Aflac, Legal Shield)
• Retirement - 401k eligible and auto enrolled after 90 days, 100% vested from day 1, with discretionary clinic match after 1 year (w/hours requirement)
• Pay on Demand (up to 2x per month)
• Casual Fridays (with clinic approved attire)
• Year-round employee engagement events and festivities
• Team centered culture, delivering exceptional medical care with compassion and a commitment to service