Medical Support Assistant (OA)

Duties

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Complete request forms for individual patient orders, blood work, and other requests.

Maintain and monitor patient appointment or admission schedules for the assigned area.

Monitor and manage the messaging system at the department/unit level.

Provide information regarding the Military Treatment Facility to patients, family members, and staff.

Maintain all patients' records ensuring each entry contains proper patient and health care provider identification.

Respond to emergency calls and notify emergency medical personnel.

Resolve complaints of a local administrative nature and refer other complaints to the appropriate authorities.