IT Service Management Specialist

Job Description The largest LTL carrier in North America is looking for a Senior IT Service Management Advisor. This organization is currently building an internal IT Service Management (ITSM) organization to support critical business and technology operations. This team will work alongside application development, infrastructure, and support teams to drive incident resolution, improve service delivery, and ensure operational excellence across key business portfolios. This role serves as a central point of coordination for incident management and service operations, partnering with multiple technical teams to identify issues, prioritize work, and drive resolution outcomes. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements Bachelor's degree or associate degree in computer science or related field of study Strong communication and stakeholder management abilities. 1 year of Experience in an IT related Internship Eager to learn ServiceNow Platform Hands-on experience with Jira. ITIL Certification ITSM, Incident Management, Problem Management, or Service Desk experience Program or project coordination experience Insight Global