Associate Instructional Technology Support Specialist, Information Technology

Role of the Position The Associate Instructional Technology Support Specialist is responsible for the successful integration, design, delivery, support, administration, and marketing of instructional technologies used by faculty and students in face‑to‑face, hybrid, and fully online learning environments at UNLV. This role focuses on supporting lecture capture, instructional video systems, web conferencing, gamification, virtual reality, and other instructional technologies. The Specialist collaborates with OIT help desk, delivers training, provides second‑level support, and creates accessible instructional documents. Responsibilities Integrate, design, deliver, and support instructional technologies used by faculty and students in various learning environments. Provide first‑level support through OIT help desk and second‑level support for complex issues. Deliver training to faculty in individual, small, and large group settings. Create fully accessible instructional documents and materials for faculty self‑support. Establish and maintain relationships with units such as the Office of Online Education, Teaching and Learning Commons, and other campus groups. Support the integration, maximization, and support of technologies across all DSS services. Qualifications Bachelor’s degree from an accredited university. Minimum of one year experience supporting instructional technology applications such as web conferencing and video management/lecture capture in higher education. Experience developing support documentation and multimedia for instructional technology applications. Knowledge, Skills, and Abilities Knowledge of web conferencing, lecture capture, learning management systems, personal response and polling systems. Experience supporting faculty in higher education and using an enterprise help support ticketing system. Understanding of accessibility practices for materials and applications. Exceptional customer service skills and ability to communicate effectively with technical and non‑technical audiences. Ability to create documentation, training materials, and diagnose technical issues across multiple platforms. Ability to collaborate with a wide range of staff and prioritize multiple requests. Ability to work autonomously and meet deadlines. Commitment to Campus Values The successful candidate will guide decisions and actions with UNLV’s campus values, demonstrating respect, positivity, and the university’s Rebel spirit. Salary Range $76,500 – $78,800 per year. Benefits of Working at UNLV Paid time off, sick leave, and holidays. Excellent health insurance including medical, dental, and vision. Comprehensive retirement plans and voluntary benefits programs. No state income tax. Tuition discounts at Nevada System of Higher Education schools and for spouses, domestic partners, and dependents. Employee recognition and appreciation programs. UNLV athletics ticket discounts. Wellness programming for all faculty and staff at no cost. Opportunities for career advancement to leadership roles. EEO/AA Statement UNLV is committed to providing a place of work and learning free of discrimination on the basis of age, disability, gender, military status, sexual orientation, gender identity, genetic information, national origin, race, color, and religion. UNLV will act against unlawful discrimination, harassment, and will comply with federal and state law. Women, minorities, and veterans are encouraged to apply. Title IX Statement UNLV does not discriminate on the basis of sex in any educational program or activity. Non‑discrimination on the basis of sex is mandated by Title IX. All applicants and employees are protected under Title IX regulations. Additional Information This position may require a criminal background check. Credential verification may be required. #J-18808-Ljbffr