Resident Services & Outreach Specialist

Salary: $18.75 - $27.40 Hourly
Location : Battle Creek, MI
Job Type: Full-Time
Department: Battle Creek Housing Commission
Opening Date: 12/15/2025
FLSA: Determined by Position
Bargaining Unit: N/A - Permanent


The City of Battle Creek ("The City") provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The City complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The City expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, veteran status, or any other legally protected characteristic. Improper interference with the ability of the City employees to perform their expected job duties is absolutely not tolerated.

Need Help With Your Online Account?

Use the online Help Guide or contact the NEOGOV Applicants Support Line at View phone number on click.appcast.io or Email: View email address on click.appcast.io if your need assistance with your online applicant account. Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday.

Have Questions About Your Application or a Job Opportunity with The City of Battle Creek?

Please reach out to our Human Resources staff at View email address on click.appcast.io and we will get back to you as soon as possible.

This position is not eligible for immigration sponsorship.

Description
Resident Services & Outreach Specialist

Reports To: Executive Director

Salary Range: $39,000 - $57,000
Job Summary: The Resident Services & Outreach Specialist is responsible for enhancing the well-being of residents by connecting them with appropriate community resources and services. This role emphasizes collaboration with the BCHC site Housing Specialist (Asset Manager), residents, and external partners to identify and address resident needs. While marketing is a secondary responsibility, it supports the primary goal of fostering a vibrant, supportive, and engaged community.
Please forward all enquiries to: Battle Creek Housing Commission

Attn: Lee Talmage, Executive Director

250 Champion Street

Battle Creek, MI 49037

View email address on click.appcast.io

Essential Functions

Resident Services & Outreach

• Build and maintain relationships with community service providers to support resident needs.
• Assist residents in accessing and navigating available community resources.
• Provide information and support to residents and their families.
• Collaborate with the Housing Specialist (Asset Manager) and residents to identify service gaps and opportunities.
• Maintain accurate records of resident interactions, service referrals, and outcomes.
• Work as part of a team to improve resident satisfaction and community relations.

Resident Engagement & Activities

• Coordinate and implement activities that reflect residents' social, intellectual, and physical interests.
• Tailor activities and access to services to individual resident needs and preferences.
• Ensure activities are safe, inclusive, and promote participation.
• Monitor and evaluate the effectiveness of programs and events.
• Communicate with residents, families, and staff about upcoming activities and events.

Marketing Support

• Support the development and execution of marketing strategies to increase occupancy and resident satisfaction.
• Build relationships with referral sources and community partners.
• Provide information and support to prospective residents and their families.
• Assist with advertising, social media, and event promotion.
• Track marketing campaign results and recommend adjustments as needed.

Additional Responsibilities

• Stay informed about industry trends and best practices in resident services, engagement, and senior living marketing.
• Collaborate with staff and volunteers to ensure smooth execution of BCHC programs and events.
• Participate in staff meetings and contribute to a positive team environment.

Minimum Qualifications

• Associate's or Bachelor's degree in Social Work, Human Services, Gerontology, Marketing, or a related field preferred.
• Minimum of 2 years of experience in resident services, case management, community outreach, or a related field.
• Experience working with older adults, individuals with disabilities, or diverse populations is highly desirable.
• Experience in event planning, community engagement, or marketing is a plus.

Certifications (Preferred but Not Required)

• Certified Aging-in-Place Specialist (CAPS), Social Work licensure, or similar credentials.
• CPR/First Aid certification.

Physical Requirements/Working Conditions

Knowledge, Skills, and Abilities

• Strong understanding of community resources, social services, and referral processes.
• Excellent interpersonal and communication skills, both verbal and written.
• Ability to build trust and rapport with residents, families, and community partners.
• Strong organizational and time management skills; ability to manage multiple priorities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with social media platforms.
• Ability to work independently and collaboratively in a team environment.
• Creative problem-solving skills and a proactive approach to resident engagement.
• Ability to maintain confidentiality and handle sensitive information with professionalism.

Physical Requirements/Working Conditions
This work requires little to no exertion of force; work regularly requires sitting, bending, reaching hand dexterity (grasping, holding), keyboarding, repetitive movements, reading, writing, eye-hand coordination, seeing (near and/or far, color, depth, field of vision, hearing, using the telephone, contact with government officials and the public, and working inside and alone. Work is generally in a moderately noisy location (e.g., business office, light traffic). There is a need to travel within and between buildings.
Please forward all enquiries to: Battle Creek Housing Commission

Attn: Lee Talmage, Executive Director

250 Champion Street

Battle Creek, MI 49037

View email address on click.appcast.io
This position is not eligible for benefits.