Customer Engagement Specialist - Surgical Robotics (OTTAVA)

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Marketing Job Sub Function: Product Management Job Category: Professional All Job Posting Locations: Cincinnati, Ohio, United States of America Job Description: Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting. Your unique talents will help patients on their journey to wellness. Learn more at We are searching for the best talent for a Customer Engagement Specialist, Product Marketing, OTTAVA role within our MedTech Surgery organization. The location for this position is Cincinnati, OH or Santa Clara, CA. Purpose: The Customer Engagement Specialist (CES) reports to the Director, Customer Engagement, OTTAVA. This role will be accountable for the flawless development and delivery of various educational content throughout the customer journey in multiple key focus areas of Robotics and Digital Solutions. This should be achieved through strong clinical / customer knowledge along with exceptional collaboration and teamwork with Sales, Marketing, Professional Education, R&D and other cross-functional partners, helping to deliver key messaging and product education regarding ETHICON’s multi-quadrant surgical robotics system in support of the OTTAVA System global launch. The Specialist has responsibility for content delivery of innovative technologies, internal and external customer management, and adherence to critical functional processes, all applicable legal and regulatory requirements, and Company Health Care Compliance policies. Responsibilities: • Collaborate with Sales, Marketing, Professional Education, R&D, and external partners to educate internal and external customers on the safe and efficacious use of J&J’s surgical robotic systems. • Deliver technical hands-on education to surgical teams on the proper setup, use, tear-down of the OTTAVA Surgical System. • Utilize customer insights and ongoing VoC to refine content effectiveness via a process of continuous improvement with cross-functional partners • Maximize integration with ongoing strategic and commercial objectives. • Support execution of marketing and commercial launch related activities for the OTTAVA System as needed Qualifications: • Minimum of a bachelor’s degree is required • Minimum of four (4) years in progressive Healthcare Commercial roles (e.g. Sales, Sales Training, Prof Ed, Marketing and/or Sales Management); or other applicable experience is required • Previous experience in medical device education (external or internal stakeholder training) is required • High technological and business aptitude is required • Ability to understand and translate technically complex concepts required • Strong influence management, presentation and communication skills, verbal and written, are required • Demonstrated ability to develop and manage internal and external customer relationships is required • Ability to work with multiple cross functional partners and across global markets, including but not limited to Sales, Marketing, Prof Ed and R&D • Excellent communication, analytical, conflict management and customer engagement skills are required • Robotic and/or large capital commercial/customer experience is preferred • Intellectual curiosity and learning agility are key for this role • This position will require up to 10% domestic/international travel Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via or contact AskGS to be directed to your accommodation resource. “If you are under 18 years of age, you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment, as well as get a parent’s consent for the background check.” Required Skills: Preferred Skills: Brand Positioning Strategy, Business Storytelling, Business-To-Consumer (B2C) Marketing, Collaboration, Communication, Cross-Functional Collaboration, Customer Centricity, Customer Intelligence, Data Analysis, Data Reporting, Execution Focus, Financial Analysis, Market Research, Problem Solving, Product Development Lifecycle, Product Strategies, Tactical Planning The anticipated base pay range for this position is : $94,000.00 - $151,800.00 Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program. Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year Caregiver Leave – 80 hours in a 52-week rolling period10 days Volunteer Leave – 32 hours per calendar year Military Spouse Time-Off – 80 hours per calendar year For additional general information on Company benefits, please go to: - At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at Do Not Sell or Share My Personal Information Limit the Use of My Personal Information