System Specialist

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Systems/Business Data/Processes Location: USA - McCarran, Reno 3300 Waltham Way Suite 106 Division: Solutions Job Posting Title: System Specialist Time Type: Full Time POSITION SUMMARY The WMS Super User is responsible for the efficient transmission of information and the storage and analysis of information by means of computer networks and systems, the Internet, and computer databases. Responsibilities include installing, maintaining and supporting the facilities computer systems. The WMS Super User will provide general maintenance and system updates on network hardware and software, analyze problems, and monitor networks to ensure their availability to users. May gather data to evaluate a system’s performance, identify user needs, and determine system and network requirements. May be required to be “on call” outside of normal business hours in order to resolve system failures or other problems. Will rely on experience and judgement to plan and accomplish goals. ESSENTIAL DUTIES AND RESPONSIBILITIES Act as the primary support of the client’s systems solutions for the user community. Develop and maintain tracking tools for support service requests and resolutions by location and resource. Engage appropriate expert resources when complex support issues arise outside of the WMS-Red Prairie and/or SAP application. Work with the company’s team to successfully close support service request issues and support testing activities. Work with project teams to help implement, maintain, and improve internal systems. Ensure that company and company assets are maintained responsibly. Effectively communicate relevant IT-related information to site management and client management (as appropriate). Maintain system efficiency and ensure that the site’s computer system allows all components to work properly together. Test and coordinate modifications to the system when needed, and troubleshoot problems when they occur. Maintain communication with corporate IT and operations staff and work with corporate IT to resolve complex issues. In collaboration with IT, determine ways to store, organize, analyze, use, and present data. Produce regular reports on a daily, weekly and monthly basis. Ensure that all RF Standard Operating Procedures (SOPs) are current. Train associates on updated SOPs, Microsoft Office, WMS programs, and RF guns. Respond to all inquiries about WMS-Red Prairie and/or other related computer‑related issues. Refer questions to appropriate person when needed. Responsible for professional verbal and written communication with all internal and external customers. Adhere to professional etiquette standards when communicating with management members, coworkers, customers, and other visitors. Assist with various research projects and/or special projects. Accountable for overseeing manpower, recruiting, retention, and development of people within the scope of responsibility. Ensure that procedures exist at all sites to guarantee client service, productivity, and facilities and equipment maintenance. Set goals to provide continuous improvement for assigned site. OTHER DUTIES Performs other duties as required. SUPERVISORY RESPONSIBILITIES N/A SKILLS & ABILITIES Computer Skills Mid to Senior Microsoft Office skills Technical knowledge of technologies appropriate to the assigned application or set of applications, business unit or region. Experience in the administration and maintenance of infrastructure, software, systems, etc. Experience with Red Prairie, RF/RDTs, UNIX, proprietary WMS, Wi‑Fi experience and RF systems and equipment experience. Language Skills English (reading, writing, verbal) Interpersonal communication skills Business & financial acumen Analytical skills Education & Experience Either a four‑year degree in a computer‑related field or a 2‑year degree and relevant experience. Minimum of 2 years of job‑related / relevant experience. 3–5 years of experience is preferred. Experience dealing with end users, vendors, and clients. End‑to‑end understanding of the business intelligence and all the components required to run a BI environment. Certificates & Licenses N/A Mathematical Skills Good mathematical skills Other Skills Conviction, customer passion, personal integrity, relationship management, result‑driven approach, change management skills, and the ability to work under general supervision. Ability to work in unregulated temperatures within the warehouse during warmer and colder months. CORE COMPETENCIES Accountability Business Acumen Communication / Building Partnership Developing Oneself Developing Others Drive for Results Embracing Change Problem Solving Empowerment Leadership Excellence Leading Change PHYSICAL DEMANDS Occasionally handling/fingering, sitting frequently, bending constantly, walking and standing. Ability to lift/carry and push/pull 21‑50 pounds. Reach above shoulder, reach outward, squat, or kneel. OTHER PHYSICAL REQUIREMENTS Frequent use of hands and arms; stoop, kneel, or crouch; talk or hear. Use of computer and telephone equipment. Specific vision requirements include close vision and distance vision. Must be able to lift, bend, stoop, reach, and climb. Must be able to lift up to 30 pounds. Must be able to stand for several hours per day to perform required duties. Must be able to travel by plane and/or automobile. WORK ENVIRONMENT The employee is rarely exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. Working conditions are normal for a warehouse environment. Exposure to changing warehouse temperatures is possible. May be required to be “on‑call” outside of normal business hours in order to resolve system failures or other problems. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Compensation and Benefits For this position, the expected base pay range is annually. Actual compensation will be determined based on job‑related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy. DSV offers a comprehensive benefits program designed to support the health and well‑being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short‑ and long‑term disability coverage. Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions up to 5%. To support work‑life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws. Equal Employment Opportunity Statement DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. DSV reserves the right to defer or close a vacancy at any time. #J-18808-Ljbffr