PC Network Technician

Job Description

Job Description

Zarrow Pointe

PC/Network Technician

Job Description Summary:

We are seeking a PC/Network Technician to provides reliable on-site and remote support for client workstations, users, networks, business application, and cloud services.  This role is responsible for PC configuration and troubleshooting, operating system maintenance, hardware repair, software installation, printer support, LAN maintenance, basic server upkeep, new user setup, backups, and customer training. 

Education and Experience :

• High School Diploma or equivalency required; associate’s or bachelor’s degree preferred but not required.

• Relevant technical experience, certifications, customer-facing support ability, and demonstrated troubleshooting skills.

• Must have 3-5 years of hands-on IT experience, strong communication skills and practical understanding of modern business technology, including Microsoft 365, cloud identity, endpoint security, mobile device support, and remote management tools.

Requirements:

·         Strong working knowledge of Windows PC Support, operating system maintenance, hardware troubleshooting, printer support, software installation, user account setup, LAN troubleshooting, and basic server maintenance.

·         Practical  experience with Microsoft 365, cloud-based applications, Teams, SharePoint, OneDrive, MFA, endpoint security tools, remote support platforms, and basic Microsoft Entra ID or Intune concepts is strongly preferred.

·         Microsoft Certified Professional (MCP), CompTIA A+, Comp TIA Network+, or equivalent certification/experience desired. Microsoft 365, Azure Fundamentals, Intune, Security+, or vendor-specific networking certifications are a plus.

·         Excellent verbal and written communication skills, with the ability to comfortably and effectively explain technical issues and collaborate with customers and co-workers.

Job Responsibilities:

• Install, configure, maintain, and troubleshoot Windows PC’s, laptops, peripherals, operating systems, drivers, and common business application.

• Diagnose and repair workstation hardware issues, relace components as needed, and support printers, scanners, docking stations, monitors, and computer relater equipment.

• Provide professional telephone, remote, and on-site support for customers, including password resets, application issues, connectivity problems, account setup, and user training.

• Assist with Microsoft 365 user administration, Exchange Online mailboxes, Teams SharePoint, OneDrive, licensing, MFA and basic Microsoft Entra ID identity tasks.

• Support modern endpoint tools such as Microsoft Intune, remote monitoring and management platforms, patching tools, antivirus/EDR agents, device enrollment, and application deployment.

• Assist with network wiring, switches, interface cards, wireless connectivity, VPN access, DNS, DHCP, TCP/IP troubleshooting, and basic firewall or router support.

• Perform general server maintenance tasks such as updates, disk space cleanup, basic Active Directory tasks, file share support, backup verification.

• Help maintain endpoint protection, security updates, MFA adoption, backup checks, basic incident response steps, and remediation of common workstation or user-security risks.

• Install, configure, upgrade, and troubleshoot a variety of software packages, including productivity tools, line -of-business application, browser-based cloud application, and vendor utilities.

• Document work clearly, update tickets accurately, communicate status with customers and co-workers.