Technical Support Specialist

Job Description

Job Description

We are looking for a Technical Support Specialist for our fast-paced managed services provider. As a managed services provider, no two days are the same. We work with a lot of different businesses across the Front Range and work in a lot of different technologies, providing remote and on-site support.

You will provide IT help desk services to our growing list of small and mid-sized business clients.

Primary duties will include handling inbound support calls, providing first-call resolution for everyday IT support issues. Examples include: configuring desktop PCs, software/driver installation, password resets, and email creation.

Technical Support Specialist responsibilities

• Triage support calls or incoming tickets, prioritizing requests
• Provide support for basic client issues including passwords, VPNs, software, email, domain access, folder access, printers
• Basic management of Office 365 tenants including Teams, OneDrive, and SharePoint
• Basic management of Windows Active Directory, Domain Controller, related Microsoft Server Applications, and Virtualization tools
• Basic management of Windows/Mac workstations including configuration, maintenance, updates to operating system and applications
• Basic management of supported phone systems including extension management, IVR, call queues, and time-based rules
• Provide and maintain documentation of internal and client accounts
• Provide plan/feedback to management for client infrastructure improvement
• Additional duties as assigned

Compensation & benefits

• Technical Support Specialist starting salary based on experience: $45,000 - $50,000 per year
• Hybrid in office and work from home schedule
• Two-weeks of PTO accrual per year
• Seven paid holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, day after Thanksgiving, and Christmas Day
• 401(k) matching: 100% of first 3% deferred, then 50% of next 2%
• Primary care available
• Health reimbursement program
• Reimbursement for qualified successful certificate test completion

Requirements

• Must have an active drivers license
• Must be able to pass a criminal background check
• Must be able to pass a drivers background check

90% - Providing remote support to clients from our office in Colorado Springs
10% - Onsite support to clients in Colorado Springs and the surrounding area