Dinning Room Host/Hostess

DESCRIPTION

As a Dining Room Host/Hostess at Chick-fil-A, you will be the first point of contact for our guests, setting the tone for their dining experience. You'll create a warm, welcoming atmosphere in the dining area, assist guests with seating, and ensure the dining room is clean, organized, and inviting. Your role will help deliver Genuine Hospitality through meaningful interactions and excellent service.

Key Responsibilities:

• Greet and Seat Guests: Welcome every guest with a smile, assist with seating arrangements, and ensure a smooth and pleasant transition into the dining area.
• Maintain a Clean and Welcoming Dining Area: Ensure tables, chairs, and the dining room are clean and organized, maintaining a comfortable environment for guests.
• Support the CORE 4 Values: Smile, make eye contact, speak with a friendly tone, and always end your conversations with "My Pleasure."
• Assist with Guest Needs: Address guest inquiries, offer refreshes on beverages or assistance, and ensure that guests have everything they need for a great dining experience.
• Collaborate with the Team: Work with fellow team members to ensure smooth service in the dining area and provide assistance where needed.
• Demonstrate Hard Work & Hustle: Stay focused and efficient, especially during busy times, to ensure the dining area is organized and guests feel well cared for.
• Exhibit Positivity & Enthusiasm: Bring a positive, upbeat attitude to your shift, creating a welcoming environment for both guests and the team.
• Take Ownership: Take responsibility for maintaining a clean and welcoming dining room, ensuring every guest feels valued and appreciated.

Core Values in Action:

As a Dining Room Host/Hostess, you'll live out Chick-fil-A's core values, including:

• Hard Work and Hustle: Approach every task with energy and dedication, ensuring the dining room is always welcoming and guests are attended to promptly.
• Integrity: Maintain high ethical standards and ensure every guest has a positive experience by providing excellent service.
• Courageous Communication: Confidently communicate with guests and teammates, ensuring clear and respectful interactions.
• Ownership: Take ownership of the dining room's atmosphere, keeping it clean, organized, and inviting for guests.
• Positivity: Bring a cheerful and optimistic attitude to work, spreading positivity throughout the dining area.

REQUIREMENTS

• Must be at least 16 years of age upon hire date
• Must be eligible to work in the United States
• Must have a source of reliable transportation
• Ability to handle all equipment, work with chemicals, navigating shelving both high and low
• Works in hot, noisy and fast paced environment
• Mobility required during shifts
• Must work well under pressure
• Must be able to respond to changes or edits to orders quickly and efficiently
• Must be coachable and receive feedback well
• Must be available to work from 10am to 3pm or 5pm to 9pm
• Must have availability to work Monday thru Saturday

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that's all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.