Guest Services Associate

$17 per hour

Better Talent

Holmes Beach, FL

Guest Services & Sales Associate

SeaBreeze Vacation

Location: Holmes Beach, FL

Company Overview

SeaBreeze Vacation is a leading vacation rental management company on beautiful Anna Maria Island. Our portfolio includes beachfront homes, charming cottages, and upscale condos - each designed to deliver memorable guest experiences on Florida's Gulf Coast.

Our team is known for its hospitality, attention to detail, and genuine care for guests. If you love helping people, enjoy a fast-paced environment, and are energized by a mix of guest service and sales, you'll thrive here.

Position Summary

The Guest Services & Sales Associate supports guests from their first inquiry through the end of their stay. You'll handle inbound and outbound communication, greet guests in the office, answer questions, resolve issues, and help travelers find the perfect SeaBreeze property.

This role reports to the Sales & Reservations Manager and works on-site. Expect a mix of guest communication, sales follow-up, and ensuring each visitor feels welcomed and cared for.

What You'll Do

Respond promptly and professionally to calls, chats, and emails
Greet office visitors and assist with questions
Support in-house guests before and during their stay
Follow up on sales leads and conduct warm outreach
Recommend property options tailored to guest needs
Make outbound calls to nurture leads and close bookings
Process payments accurately and securely
Maintain organized guest and reservation records
Collaborate with the team to ensure smooth guest experiences
Follow all guest-service and reservations procedures
Complete additional tasks as assigned by management

Requirements:

At least 1 year of experience in sales, reservations, hospitality, or customer service
Strong verbal and written communication skills
Ability to build rapport quickly with guests
Tech-savvy with the ability to learn new systems
Well-organized with attention to detail in payments, reservations, and records

Preferred

Experience following up on leads and closing sales opportunities

Compensation & Benefits

Rate: $17 / hourly with additional earning opportunities through bonuses/commission

Benefits

Paid time off such as PTO, sick days, and vacation days
Employee recognition programs
Health insurance
Dental insurance
Vision insurance

Schedule: Full-time; Must be available for flexible shift work between 9:00 AM and 7:00 PM , including Saturdays

Apply

Vacancy posted 3 days ago

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