Dir, Patient Services Operations Great Midwest Region

Job TitleResponsible for the leadership of territory managers in multiple geographies in the Great Midwest Region scope is 1,000+ employees in the Patient Services organization. Responsible for the quality of services and technical procedures, and the overall patient experience. Ensures compliance with applicable testing requirements, regulations and departmental budgets. In partnership with the Commercial team, responsible for the go to market and growth strategy in the geography.LocationThis position may be based anywhere in the Great Midwest Region, preference for Chicago, Indianapolis, Denver, Kansas City, St. Louis and Cincinnati.SalaryPay Range: $160,000-$200,000 + 20% AIPSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.BenefitsWe are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hoursBest-in-class well-being programsAnnual, no-cost health assessment program Blueprint for Wellness®healthyMINDS mental health programVacation and Health/Flex Time6 Holidays plus 1 "MyDay" offFinFit financial coaching and services401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of serviceEmployee stock purchase planLife and disability insurance, plus buy-up optionFlexible Spending AccountsAnnual incentive plansMatching gifts programEducation assistance through MyQuest for EducationCareer advancement opportunities…and so much more!ResponsibilitiesLeading People & Teams: Manages territory managers in the performance of their role; drives employee engagement; merit and goal setting; workforce planning; selection and development of talent; strong partnership with recruiting team; responsible for succession planning and development of leadership pipelineOperational Oversight: metric & process focus: Patient Satisfaction; productivity; quality and recollection in patient service centers, client offices (IOP), mobile team, long-term care facilities and hospital processing sites; ensures adherence to regulatory and compliance guidelinesOverall patient experience (patient health & safety): Responsible for end-to-end patient experienceFinancial acumen: including profitability, productivity, staffing optimization; adherence to budget and reaching cost targets.Relationship Management: Commercial partnership; growth strategy; M&A: Aligns organization with growth strategy to include commercial partnership and community outreach; Supports partnership deals through due diligence and deal execution; liaison with all appropriate functions and departments to ensure that service functions are meeting operational support needs.QualificationsPeople centered approach to running the business, should have 10+ years of experience leading people & driving business results.Proven ability to lead large geographically dispersed teams.6+ years experience in field operations, laboratory, or related healthcare or customer facing field.Physical and Mental RequirementsValid driver's licenseKnowledgeStrong financial acumen, with demonstrated experience managing P&LAbility to build relationships while working in a highly matrixed and collaborative organization., in field operations, laboratory, or related healthcare field.SkillsStrong communication skills (written/verbal)PC Skills: Word, excel, PowerPointRequiredBachelor of science or higherTravel between 50-75%About the TeamQuest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.Job InfoJob Identification 71650Job Category Patient ServicesPosting Date 10/19/2026, 06:49 PMJob Schedule Full timeJob Shift DayLocations 1355 N Mittel Blvd, Wood Dale, IL, 60191, USWorkplace On-site 3 days/weekRegular or Temporary RegularWeekly Working Hours 40.00AIP Target % 20