IT Helpdesk Technician (MSP)

IT Helpdesk Technician (MSP)

We are a national Managed and Cloud Services Provider looking to add an IT Helpdesk Technician (MSP) due to company growth. The IT Helpdesk Technician (MSP) will report to our Miami, FL office and work on a team of System Administrators and Senior Engineers to gain hands on experience. If you are passionate about IT and eager to benefit from personal development, team-based collaborations, and an abundance of opportunities, the IT Helpdesk Technician (MSP) role is for you!

The IT Helpdesk Technician (MSP) will play a critical role in our professional services team, providing single point of contact for the efficient resolution of end-user technical problems and requests. This role involves both remote support and on-site client visits. The ideal candidate will manage multiple priorities, generate innovative solutions, and develop the necessary skills to support our growing business.

We are only accepting IT Helpdesk Technician (MSP) applicants with previous MSP experience.

IT Helpdesk Technician (MSP) Essential Duties and Responsibilities:

• Document all work performed in ConnectWise in a timely, accurate, and detailed manner.
• Participate in company training programs and achieve required milestones.
• Assist team leads with client or internal projects.
• Contribute ideas to address client IT needs strategically.
• Deploy and maintain laptops and desktop equipment.
• Administer and maintain Microsoft Windows Server installations.
• Administer and maintain network equipment.
• Troubleshoot and repair PC, laptop, printer, software, and network-related problems.
• Provide consultative services to determine hardware, software, and information systems specifications.

IT Helpdesk Technician (MSP) Skills and Experience:

• 1+ year(s) of MSP experience required
• ConnectWise highly preferred, but open to similar MSP tools such as Autotask, Kaseya, and Ninja.
• Proficient in Microsoft Windows 7/8/10/11, Mac OSX, and Microsoft Office
• Experience with Active Directory administration, Microsoft 365, and Google Apps
• Experience supporting Windows Server versions 2012r2, 2016, 2019, and 2022
• Basic networking knowledge, including DNS, switches, firewalls, VPN. Familiarity with Watchguard, Cisco, SonicWALL, Spam Filtering
• Experience supporting virtualization with VMware or Hyper-V
• Experience supporting Azure Entra ID

IT Helpdesk Technician (MSP) Benefits:

• Health Insurance 100% company paid
• Annual Bonuses
• Certification Reimbursement
• PTO
• Clear Promotion Paths