Program Manager II - Store Operations SAP implementation

Business Transformation Program Manager Category/Area of Expertise: Strategy Job Requisition: 497880 Location: Salisbury, NC, USA – 2110 Executive Drive Store Code: Strategy – Office of CEO (5170443) Overview The Business Transformation Program Manager serves as a key execution leader within the Transformation Program Operations team, accountable for planning, governing and delivering a defined functional area of the ERP implementation. This role supports cross‑functional workstreams across business and technology, ensuring scope, schedule, dependencies, risks and outcomes are aligned with overall program objectives. Operating within a program management tower, this role provides clear visibility into progress, risks and trade‑offs, enabling informed decision‑making by senior leaders. This fully‑time, dedicated position spans 5‑7 years of the transformation program. Work Arrangements Hybrid schedule: 3 in‑person days at one of our core locations (Salisbury, NC; Quincy, MA; Scarborough, ME) and 2 remote days. Key Responsibilities Drive end‑to‑end execution of the assigned functional area and initiatives, ensuring scope, schedule, resources, dependencies, risks and outcomes are actively planned, governed and delivered in alignment with the ERP roadmap. Develop and maintain detailed program plans, integrated schedules and milestone tracking, ensuring alignment across business, technology, data and organizational readiness activities. Proactively identify, manage and elevate risks, issues and interdependencies across workstreams, collaborating with peer Program Managers and functional leads to support enterprise‑level decision‑making. Apply PMO standards and delivery discipline, including status reporting, dependency tracking, risk and issue management, change control and deliverable quality management. Provide clear, accurate and timely program status and insights to the Senior Program Manager, sponsors and governance forums, translating complex information into actionable updates and recommendations. Support governance and decision‑making forums by preparing materials, tracking actions and decisions and ensuring follow‑through on commitments and approved changes. Partner closely with business leaders, technology teams, system integrators and organizational readiness/change partners to ensure plans are executable, coordinated and realistic. Monitor vendor and partner performance within the assigned functional area, ensuring deliverables meet expectations and issues are surfaced early. Contribute to continuous improvement of program management practices by providing feedback on tools, templates and processes and supporting adoption of PMO standards. Model strong execution, communication and collaboration behaviors, fostering accountability and trust across cross‑functional teams. Perform additional duties as needed to meet business needs and support company values. Qualifications Currently authorized to work in the United States on a full‑time basis until the end of appointment. Bachelor's degree in business, project management, operations, technology or a related field. 5–8+ years of experience supporting complex, cross‑functional projects or programs, with accountability for scope, schedule and delivery outcomes. PMP certification or ability to obtain certification within one year of hire. Demonstrated experience managing complex workstreams within large transformation initiatives or enterprise system implementations. Strong working knowledge of program and project management disciplines, including integrated planning, dependency management, risk and issue management and status reporting. Experience operating within formal PMO or TMO governance structures, including stage‑gates, steering committees and change control processes. Proven ability to influence and drive alignment across business and technology stakeholders in a matrixed environment without direct authority. Strong communication skills, with the ability to clearly convey progress, risks and recommendations to senior leaders. Ability to operate effectively in fast‑paced, ambiguous environments with evolving scope and priorities. Ability to travel up to 25%. Preferred Qualifications Experience supporting or leading ERP implementations (e.g., SAP, Oracle or other platforms), including lifecycles, system integrators and enterprise data and process dependencies. Experience working across predictive (waterfall), agile or hybrid delivery models. Compensation ME/NC/PA/SC Salary Range: $108,880 – $163,320 IL/MA/MD/NY Salary Range: $125,200 – $187,800 #J-18808-Ljbffr Ahold Delhaize USA