Senior Network Engineer

• Provide operational and advanced telephony administration, including move, add, change, and disconnect requests for voice, voicemail, conference services, safety devices, telephone IVR, vectoring, call center, and unified communication services.
• Maintain accurate 911 location information and provide professional customer service and support.
• Create and maintain detailed technical documentation, technical notes, and knowledge base articles for internal and customer use.
• Use Division of Information Technology systems to track work performed and labor hours.
• Provide advanced technical support for projects and lead tasks required to maintain enterprise telephony network systems.
• Research, design, maintain, and implement improvements to the enterprise telephony network.
• Configure and install telephony systems, hardware, media gateways, telephones, and safety devices.
• Develop and document technical standards, processes, and system configurations, and perform quality assurance testing.
• Work with vendors to provision new circuits and resolve outages.
• Analyze and evaluate vector routing, ARS routing tables, and route patterns, and diagnose and resolve related issues.
• Survey existing telephone systems and recommend appropriate technologies to address specific requirements.
• Provide technical recommendations for the strategic direction of enterprise telephony services and serve as the primary escalation point for technical work.
• Provide operational and engineer-level support for enterprise telephony networks and unified communications and resolve customer incident tickets.
• Coordinate multi-team efforts to resolve outages and perform advanced maintenance and repair of telephony and unified communications systems.
• Identify opportunities for automation and work with the Division of Information Technology Automation team to streamline operational processes.
• Collaborate with team members, other groups, and vendors to improve service quality, efficiency, resiliency, and reduce outage time.
• Monitor telephony and network systems to proactively identify and resolve problems and ensure maximum uptime.
• Maintain accurate system documentation and system diagrams as enhancements and changes are implemented.
• Follow Division of Information Technology Incident Management and Change Management processes.

For applications and inquiries, contact:View email address on us.fitly.work