Technology Operational Management Director (Infrastructure & Cloud Technology Operational Risk) - Executive Director

Job Description

Bring your Expertise to JPMorganChase. As part of Risk Management and Compliance, you are at the center of keeping JPMorganChase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As a Technology Operational Risk Management Executive Director in Tech & Cyber Operational Risk Management team, you will provide independent oversight of operational risk for cloud and infrastructure platforms, tools, and supporting systems. You partner with technology and cybersecurity teams to review how solutions are developed, deployed, and operated, and you assess the effectiveness of processes and controls aligned to the CCOR Tech & Cyber framework. You proactively identify emerging technology and third-party risks and provide pragmatic recommendations that help us meet policy, regulatory, and industry expectations.

Job responsibilities:

• Perform independent reviews of global and regional technology and cybersecurity processes and controls supporting public and private cloud use
• Assess operational risk for infrastructure and cloud platforms, tools, and supporting systems used to deliver technology services to the firm
• Engage with infrastructure technology teams to build a clear understanding of the technology, data flows, and control environment
• Evaluate third-party risks related to technology providers, services, and dependencies within your domain
• Identify elevated risk concentrations globally and assess inherent risks and mitigating controls across relevant technology areas
• Recommend control enhancements to align with JPMorganChase policies, regulatory requirements, and industry best practices
• Track current technology trends, vulnerabilities, and emerging technologies to inform risk assessments and oversight priorities
• Provide credible challenge and guidance to technology partners on control design, implementation, and operational effectiveness
• Support the implementation and execution of the CCOR Tech & Cyber framework through consistent risk assessment and reporting
• Participate in key technology governance forums and contribute to risk discussions and decisions
• Document assessments, conclusions, and actions clearly to support transparency, auditability, and follow-through

Required qualifications, capabilities, and skills:

• Subject matter expertise in infrastructure and cloud technology domains, including operational processes and control expectations
• Demonstrated hands-on experience across enterprise infrastructure components (network, compute, storage, database, and messaging), in on-prem and cloud environments
• Working knowledge of network engineering concepts such as routing and switching, DNS/DHCP, load balancing, firewalls/WAF, proxy, segmentation, and VPN/private connectivity
• Experience with compute and virtualization, including Linux/Windows, private cloud, and cloud compute primitives, plus reliability and hardening controls
• Knowledge of storage and data protection practices, including backup/restore, replication, retention, and disaster recovery
• Working knowledge of database platforms, including relational and NoSQL services, encryption, access controls, performance, and lifecycle management
• Hands-on experience with at least one major public cloud provider (AWS, GCP, or Azure) and awareness of multi-cloud considerations
• Knowledge of cloud security and compliance practices, including IAM, encryption/key management, vulnerability management, and relevant control frameworks
• Familiarity with infrastructure as code and automation (e.g., CloudFormation, ARM, Deployment Manager, Terraform, Ansible)
• Familiarity with DevOps and CI/CD practices, including controls around change management, segregation of duties, and secure pipelines
• Familiarity with monitoring, observability, and optimization practices, including logging/alerting, SLO/SLI concepts, and operational health reporting

Preferred qualifications, capabilities, and skills:

• Experience designing and managing scalable, secure, and highly available cloud solution architectures
• Knowledge of cloud-native application design patterns, including microservices, containers, serverless, and event-driven architectures

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.