Accounts Receivable Manager

Accounts Receivable Manager

The Accounts Receivable Manager is responsible for managing accounts receivable operations for multiple commercial real estate properties, including tenant billing, cash application, account maintenance, receivables reporting, collections support, and issue resolution. This role provides leadership, direction, and accountability for the Accounts Receivable team while ensuring accurate, timely, and consistent execution of accounts receivable processes across Stream's Property Accounting platform.

The Accounts Receivable Manager partners closely with Property Accounting leadership, Property Accountants, Property Managers, clients, tenants, and internal stakeholders to support accurate tenant receivable records, timely reporting, effective collections visibility, and successful resolution of complex billing, payment, and account issues. This position is responsible for managing team performance, strengthening process consistency, supporting training and development, and identifying opportunities to improve efficiency, accuracy, and service delivery.

This position plays a key leadership role in building and maintaining a reliable, scalable, and service-oriented Accounts Receivable function by balancing operational oversight, people leadership, process ownership, stakeholder communication, and proactive issue resolution.

Primary Responsibilities

• Manage accounts receivable operations for multiple commercial real estate properties, including tenant charges, cash receipts, adjustments, account maintenance, receivables reporting, and related activity.
• Lead, coach, train, and develop Accounts Receivable Supervisors, Leads, and Administrators to support accurate work, strong service delivery, and continued professional growth.
• Oversee team workload, property assignments, deadlines, staffing needs, and workflow priorities to ensure daily, weekly, and month-end accounts receivable tasks are completed timely and accurately.
• Establish, maintain, and reinforce consistent accounts receivable procedures, documentation standards, and process expectations across the team.
• Review and monitor rent rolls, monthly edit reports, tenant ledgers, delinquency reports, aging activity, cash application reports, and other receivable reporting to identify risks, trends, and follow-up needs.
• Oversee cash receipt processing, lockbox activity, payment application, tenant credits, prepaid rent activity, adjustments, write-offs, and related account updates to ensure accuracy and proper support.
• Manage escalation and resolution of complex billing, cash application, tenant payment, delinquency, account reconciliation, and documentation issues in partnership with Property Management and Property Accounting teams.
• Serve as a key Accounts Receivable point of contact for Property Accounting leadership, Property Managers, Property Accountants, clients, tenants, and internal stakeholders.
• Support timely collections visibility by ensuring tenant receivable records, delinquency reporting, account research, and related follow-up are accurate and current.
• Partner with Property Accounting leadership to address recurring issues, client or property-specific needs, transition activity, portfolio changes, and process improvement opportunities.
• Support month-end close and reporting timelines by ensuring assigned receivable tasks, reconciliations, reporting requests, and account reviews are completed accurately and timely.
• Monitor team performance, provide feedback, identify training needs, support accountability, and participate in hiring, onboarding, performance management, and development planning as needed.
• Identify process gaps, recurring errors, reporting needs, or system opportunities and recommend improvements to increase accuracy, efficiency, transparency, scalability, and service quality.
• Assist with system cleanup efforts, audit support, reporting requests, process updates, transition support, special projects, and other duties as assigned by Property Accounting leadership.

Qualifications

• 7+ years of accounts receivable experience, preferably within commercial real estate, property accounting, or a high-volume accounting environment.
• 3+ years of supervisory, team leadership, or management experience preferred.
• Commercial real estate industry experience strongly preferred.
• Strong understanding of accounts receivable operations, tenant billing, cash application, lockbox activity, tenant ledgers, delinquency reporting, aging, account reconciliation, documentation, and month-end reporting requirements.
• Experience with MRI, Yardi, or similar property accounting systems preferred.
• Strong accounting skills and working knowledge of tenant receivable transactions, charges, credits, adjustments, write-offs, and related support.
• Demonstrated ability to lead teams, manage workload, prioritize deadlines, support accountability, and drive consistent execution across multiple properties and team members.
• Ability to research complex account discrepancies, identify root causes, lead resolution, and escalate issues appropriately.
• Strong coaching, training, performance management, and communication skills with the ability to support team development and process adoption.
• Strong process improvement mindset with the ability to identify gaps, recommend solutions, and implement practical improvements.
• High attention to detail with the ability to oversee high-volume receivable activity accurately and timely.
• Strong organizational skills with the ability to manage competing priorities, deadlines, stakeholder requests, portfolio needs, and team support responsibilities.
• Professional communication skills and the ability to work effectively with Property Managers, Property Accountants, tenants, clients, Accounts Receivable team members, and internal leadership.
• Strong customer service mindset and commitment to accuracy, responsiveness, accountability, consistency, transparency, and follow-through.
• Proficiency with Microsoft Excel, Outlook, and standard business applications.
• Associate's or bachelor's degree in Accounting, Business, Finance, or related field preferred; equivalent experience may be considered.

Key Competencies

• Operational leadership with the ability to manage high-volume accounts receivable activity, deadlines, escalations, and team priorities across multiple properties.
• Strong technical knowledge of tenant billing, cash application, tenant ledgers, aging, delinquency reporting, account maintenance, adjustments, write-offs, and month-end receivable processes.
• People leadership skills, including coaching, training, accountability, performance feedback, workload management, and team development.
• Problem-solving and issue resolution skills with the ability to research discrepancies, identify root causes, communicate findings clearly, and drive timely resolution.
• Process improvement mindset with a focus on accuracy, consistency, documentation, scalability, efficiency, and service quality.
• Strong partnership and communication skills with Property Accounting leadership, Property Managers, Property Accountants, clients, tenants, and internal stakeholders.

What Success Looks Like

• Accounts receivable work is completed accurately, consistently, and on time across daily, weekly, and month-end deadlines.
• Tenant records, receivable balances, delinquency reporting, cash application, and account research are current, well-supported, and reliable.
• The AR team understands priorities, follows consistent processes, communicates proactively, and is held accountable while continuing to grow professionally.
• Complex billing, payment, reconciliation, and documentation issues are researched, escalated when needed, and resolved with clear follow-through.
• Property Accounting leaders, Property Managers, clients, tenants, and internal stakeholders receive responsive support and clear visibility into receivable activity.
• Recurring issues are identified and addressed through practical process improvements, stronger documentation, training, or system cleanup.

What Makes This Role Unique

• This role sits at the intersection of operations, accounting, client service, tenant support, and team leadership, requiring both technical AR knowledge and strong relationship management.
• The Accounts Receivable Manager supports a high-volume, property-based environment where accuracy, responsiveness, and timely visibility directly impact Property Accounting, Property Management, clients, and tenants.
• The position is responsible not only for managing day-to-day receivable activity, but also for strengthening the team's structure, consistency, training, documentation, and scalability.
• Because receivable activity touches billing, collections visibility, tenant communication, reporting, and month-end close, this role has broad influence across the Property Accounting platform.