Service Advisor

Service Advisor

The Service Advisor is the primary contact between the express service department and the main drive customers. Primary goals are to provide outstanding customer service while maximizing the sales of needed repairs and warranty work.

Duties and responsibilities include conducting a complete vehicle walk around, discussing multi point inspection and technician video inspection results to the customer, recommending needed maintenance services and repairs, conducting a detailed active delivery of each vehicle, providing outstanding customer service in accordance with dealership policies, ensuring proper documentation of all warranty and service contract work, maintaining a current knowledge of your manufacturer's vehicle maintenance requirements, operations, warranties and campaigns, and technical service bulletins, maintaining current knowledge of state and local laws and regulations related to automotive service and repairs, including lemon laws, writing complete and accurate repair orders in accordance with dealership and manufacturer policies, and working in a team environment with a positive mindset.

Preferred qualifications include a high school diploma or GED, 4 years clear driving record- no previous DUI history or moving violations, valid driver's license, no criminal background history, and 2 years prior service advisor experience in service drive environment.

Competencies include being detail oriented with a high level customer service focus, having good interpersonal and communication skills, advanced technical knowledge of vehicles, ethical conduct with clean and neat appearance, and exceptional organizational skills and ability to multitask.

This job operates in various types of vehicles and business environments that may include loud noises, odors or weather conditions. Driving is mostly during the day but could be required to drive in low light conditions. Mostly works with customers while standing or sitting in Service Drive in various temperatures.

Safely drive a variety of vehicles in inclement weather or road conditions according to established motor vehicle rules and laws. May sit, walk or stand for long periods of time in all weather and temperature conditions. Repetitive use of arms and legs and moving the whole body such as standing, climbing, lifting, balancing, walking, stooping, reaching, pushing, grasping, hearing, seeing and talking.

This is a full-time position. Days and hours of work are typically rotated Monday through Friday, 7:00 a.m. to 6:30 p.m. and Saturday 7am to 5pm. Evening, holiday and weekend work may be required as job duties demand.

Valid driver's license is required, and all applicants must be willing to submit to a drug screen and background check prior to employment. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.