Client Service Representative

Description


Position at Solano-Napa Pet Specialty & ER


Veterinary Emergency Client Service Representative

Location: Fairfield, CA, on-site
FLSA Status: Non-Exempt, Open until filled
Pay: $22-$28 an hour

JOB SUMMARY
The Client Service Representative is responsible for providing exceptional and compassionate service to the pet parents and pets of our community. Hourly rate $22-$28.00 based on experience.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process.
• Models a professional and courteous manner with staff and clients.
• Efficiently answers telephone calls and client questions, takes messages
• Assists technician with providing routine instructions to owners on the proper administration of the medication.
• Invoices clients, collects fees, makes change, imprints credit card forms, and obtains authorization for credit charges following the credit policies of the hospital.
• Maintains appearance and cleanliness of the waiting room and reception area, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc.
• Handles all animals with both caution and compassion.
• Other duties as assigned

ESSENTIAL JOB REQUIREMENTS
The requirements listed below are representative of the knowledge, skill, and/or ability required for the role of Client Service Representative:

• Basic veterinary medical knowledge is desired
• Client service and interpersonal skills
• Understanding or ability to quickly learn and apply basic patient restraint techniques
• Reading and interpreting patient charts and treatment sheets
• Effective computer skills and ability to quickly learn new systems (Microsoft Office, E-mail, EzyVet preferred)
• Professional and courteous in communication and demeanor
• Flexible
• Willing to learn and adapt
• Attention to detail
• Adherence to procedures and protocols
• Works well in team environment
• Self-starter and able to work with minimal supervision

COMMUNICATION SKILLS
Candidate must have the ability to communicate in a consistent and professional manner. This includes both verbal and written communication. Other essential communication skills include but not limited to:

• Ability to communicate and collaborate with the on-shift ER Doctor or ER Shift Lead
• Ability to recognize and elevate real-time client, clinical, or workflow issues to the Technician Supervisor or Hospital Director.

BENEFITS

• Complimentary Short Term Disability
• Complimentary Life Insurance; with options to purchase additional voluntary benefits for self or family
• Company Sponsored Employee Assistance Program (Headspace)
• 401K with 100% company match up to 3% and 4% company match for your 5% of contributions, eligible after 6 months of employment
• Florida Blue Insurance Plans with 3 tiered options; Kaiser for CA Residents
• Flexible Spending Account, Health Savings Account or Health Reimbursement Account options
• United Healthcare Dental Insurance; includes a 100% paid premium option for team members
• United Healthcare Vision Insurance options
• Long Term Disability option (paid for by employee)
• Progyny-Fertility and Family Building Support
• Team Member Discounts for Pet Care
• Paid time off-inclusive of sick, personal, and vacation
• Digital Musculoskeletal Support
• Referral Bonus Program
• DailyPay on Demand
• Partnership with Purdue Veterinary Technology Program

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.