Client Services Associate

Client Services Associate

Location:

Orlando, FL Employment Type:

Full-Time About the Role We’re hiring a

Client Services Associate

to support and strengthen relationships with our clients while ensuring a smooth, positive customer experience. This role is ideal for someone who enjoys working with people, staying organized, and helping accounts succeed over time. As a Client Services Associate, you’ll act as a key point of contact for assigned clients—handling day-to-day account needs, supporting service requests, and collaborating with internal teams to deliver reliable, high-quality service. This is a great opportunity for someone looking to grow a career in client services, account management, or customer success. What You’ll Do Serve as the primary point of contact for a portfolio of clients or customers

Build and maintain strong relationships through regular communication and follow-up

Support client needs including updates, service requests, and account changes

Conduct outbound check-ins to gather feedback and ensure satisfaction

Track account activity, service issues, and opportunities in the CRM

Assist with onboarding new clients to ensure a smooth transition

Coordinate with sales, operations, and support teams to resolve issues efficiently

Share product updates, promotions, and service information with clients

Prepare basic reports, notes, and account summaries as needed

Maintain a high level of professionalism, responsiveness, and organization

What We’re Looking For Strong communication skills and comfort working directly with clients

Organized, dependable, and able to manage multiple accounts at once

Customer-first mindset with strong problem-solving skills

Comfortable learning new systems and tools

Proactive, positive attitude and strong follow-through

Experience in customer service, client services, retail, hospitality, or account support is a plus — but not required

What We Offer Competitive compensation

Paid training and ongoing support

Clear growth path into Account Coordinator, Account Manager, or Customer Success roles

Supportive, collaborative team environment

Opportunities to build valuable client-facing and professional skills

Why Join Us We believe strong client relationships drive long-term success. Our Client Services Associates play a critical role in supporting customers, solving problems, and creating positive experiences. If you enjoy helping people, staying organized, and working in a role where your impact is visible, we encourage you to apply.