Operations Supervisor

Job Description

OPERATIONS SUPERVISOR

Our Values:

At Morris Furniture Company, our values represent our distinctive core beliefs-the Morris way of doing business. Our Mission is “Making Homes Great” and we bring our mission to life through our values of: Professionalism, Quality, Ownership, Collaboration, Integrity and Fun.

Purpose:

The Operations Supervisor is responsible for leading day-to-day Distribution Center operations by providing direct frontline leadership, coordinating workflow across departments, and ensuring the safe, efficient, and accurate movement of product throughout the facility. This role drives daily execution by coaching associates, monitoring performance, maintaining quality and inventory standards, and resolving operational issues in real time. The Operations Supervisor fosters a culture of accountability, teamwork, continuous improvement, and safety while supporting operational goals and delivering an exceptional customer experience.

General Description of duties: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the ongoing needs of the organization.

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• Operate across the DC, Customer service, and delivery as operation needs
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• Serve as the critical link between the Operations Manager, Department Managers, and Associates, translating daily priorities and facility-wide goals into clear direction on the floor
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• Assign daily work and task allocation to associates based on volume, staffing, and business priorities, adjusting in real time to meet production and service commitments
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• Monitor productivity, throughput, and quality throughout the shift; identify bottlenecks and reallocate labor or resources to keep product moving in and out on schedule
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• Lead daily team huddles to communicate priorities, safety topics, and performance expectations
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• Coach, train, and cross-train associates on processes, equipment, and quality standards; support onboarding of new hires
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• Conduct performance check-ins, provide real-time feedback, and document attendance, conduct, and performance issues
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• Perform quality control checks and daily audits to ensure products are received, prepped, assembled, repaired, staged, or delivered to company standards
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• Enforce all safety protocols and PPE requirements; complete safety audits and immediately address unsafe conditions or behaviors
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• Ensure proper use, care, and daily inspection of warehouse equipment including RF scan guns, powered industrial equipment, hand trucks, and tablets
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• Track and support inventory accuracy through cycle counts, spot checks, and timely reporting of discrepancies
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• Maintain a clean, organized, and safe work area consistent with 5S and company housekeeping standards
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• Escalate order, inventory, staffing, or customer issues to the Operations Manager with recommended solutions rather than surface-level reporting
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• Partner with leaders across operational departments to coordinate workflows, ensure seamless handoffs, and maintain efficient end-to-end product flow throughout the facility
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Qualifications:

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• Proven ability to lead complex, multi-functional operations
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• Strong analytical, problem-solving, and decision-making skills
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• Comfortable navigating warehouse management systems (WMS), RF scanning technology, and basic reporting tools
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• Safety-first mindset with working knowledge of OSHA regulations and powered industrial equipment operation
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• Strong organizational skills with the ability to manage multiple priorities and shifting workloads simultaneously
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• Clear, professional verbal and written communication skills for coaching associates and reporting to leadership
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Requirements:

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• High School Diploma or equivalent required; Associate's or Bachelor's degree in a related field preferred
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• 2-3 years of experience in a lead, supervisory, or similar frontline leadership role
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• 3-5 years of experience in a distribution center, warehouse, or manufacturing environment
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• Demonstrated success coaching and developing associates preferred
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• Powered industrial equipment (forklift) certification preferred or ability to obtain within an assigned timeframe
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• Ability to work a flexible schedule, including overtime, weekends, holidays, and peak-season hours as needed
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Work Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, see, bend, twist, and lift 50 pounds. This job description is not a comprehensive listing of activities, duties, or responsibilities that are required of the employee.