Practice Associate IV - Specialty Coordination #Full Time

Top Healthcare Provider Network The 61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors This position will support ColumbiaDoctors one of the largest multi specialty practices in the Northeast ColumbiaDoctors practices comprise an experienced group of more than 2800 physicians surgeons dentists and nurses offering more than 240 specialties and subspecialties Job Summary The Practice Associate IV Specialty Coordination FPO is an experienced professional with exceptional medical practice support skills The role uses initiative in completing assignments independently and with minimal supervision The Practice Associate IV Specialty Associate primarily serves as theadministrative support for assigned areas and care coordinationback office responsibilities including complex scheduling referrals and inter specialty scheduling The Practice Associate IV addresses escalated issues and unfamiliar situations and mentors the Practice Associate I III roles The Practice Associate IV is part of a team that delivers an exceptional patient experience through kindness inclusion integrity accountability and excellence Job Responsibilities Greet patients and visitors and answer patient telephone callsReview the daily and weekly schedule frequently to ensure accuracy of the visit provider appointment duration patient insurance participation status with the visit provider visit reason and visit typeObtain all required registration and intake information from patients necessary for an efficient check in and out process; verify andor update any new insurance eligibility benefits or other information prior to the start of the patient appointment in the electronic health record EHR; accurately indicate arrivals cancellations and no shows in the EHRSchedule follow up appointments referrals and other related tests as requested by the provider in a timely and accurate manner Obtain prior authorizations and referrals for follow up care as needed by insurance plan May include surgical scheduling as neededCollect all time of service and past due payments prior to the start of the appointment Settle cash drawer in the EHR on a daily basis Provides guidance to other Associates regarding complianceProvide general administrative support to physicians and managerPerforms other related duties as assignedServe as a first point of escalation for complex cases or scheduling issues Escalate as appropriateMay rotate to other sites and serve as Team Lead andor Preceptor Provide cross coverage to others as operational needs dictateAssist SupervisorManager with special projects as needed May supervise specific tasks as determined by ManagerSupervisorProvides educational sessions to train new staff Tracks compliance education and training requirements Job Requirements Associate degree is required May be substituted by 2 years of relevant experience A minimum of 5 years relevant experience or a combination of certifications coursework and experience Candidate must demonstrate strong customer service orientation and the ability to deliver consistent exceptional service while demonstrating tact respect and sensitivity Candidate must be organized and be able to manage a demanding workload and moderately complex cases in an accurate and timelyAbility to mentor teammates and demonstrate professional and compassionate manner while conveying a positive image of the practice Candidate must demonstrate excellent verbal and written communication skills Must be able to communicate to multiple stakeholder audiencesStrong proficiency of Microsoft Office Word & Excel or similar software is required and an ability and willingness to learn new systems and programsPrior experience in EPICEHR is preferredPrior experience in Training is preferredPrior experience in a medical office setting is preferredBilingual EnglishSpanish a plus but not required Hourly Rate Ranges 2958 3972 Note Our salary offers will fall within these ranges based on a variety of factors including but not limited to experience skill set training and education 61st Street Service Corporation At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal state and local civil rights laws #J-18808-Ljbffr 61st Street Service Corp