Automotive Product Specialist

Haley Toyota of Richmond is seeking an Automotive Product Specialist . An Automotive Product Specialist is a professional in the auto industry that serves as a resource for a dealership's prospective customers. The role requires a wide range of skills and abilities, including an in-depth knowledge of a dealership's inventory, dedication to customer service and well-developed listening skills.


PRODUCT SPECIALIST
TRAINING WILL INCLUDE:

• Utilization of Customer Retention Management system (CRM)
• Step by step guidance on customer interaction
• Daily Tasks
• Product training
• Business Development Center (BDC)
• Online Manufacturer Training
• Knowledge on other departments within the dealership. (Service/Parts/Body Shop)
• Understanding of paperwork
• Importance of Customer Satisfaction Index (CSI)
• Conflict resolution
• Inner workings of the automobile business
• Delivery process
• Customer follow up process, appointments
• Finance and Insurance (F&I) products
• Visit other dealerships

NON-NEGOTIABLE REQUIREMENTS AND STANDARDS


INDIVIDUAL STANDARDS


The Product Specialist Must:
• Be a College Graduate with a Bachelor's degree (may be eligible in last two semesters)
• Possess the character and appearance standards of your specific dealership
• Maintain a positive, wholesome attitude towards life and the sales profession
• Engage in some kind of self-improvement program regularly
• Get along well with other employees of the dealership


WORK ORGANIZATION STANDARDS

The Product Specialist Must:
• Know how to set objectives or quotas and how to figure a method or program of action to reach those goals
• Come to work each day with a plan of work for the day
• Have a positive owner-follow-up system
• Ability to be openly communicate with management


KNOWLEDGE STANDARDS


The Product Specialist Must:


v Learn why people buy and how to meet the needs of various types of customers
• Know the company sales and credit policies
• Have a thorough product knowledge of your own products and a general knowledge of competitive products
• Follow a sales plan with every customer