Product Analyst - Clinical Care, First IQ

Product Analyst - Clinical Care, First IQJob#: 3052590Job Description:Product Analyst - Clinical Care, First IQLocation: Remote (Remote)Role OverviewWe are seeking a proactive and detail-oriented Senior Product Analyst to support high-visibility enterprise initiatives. This role connects business needs, user problems, and product strategy to executable solutions. The ideal candidate will work closely with Product Owners, development teams, and business stakeholders to gather requirements, define user workflows, create user stories, and deliver impactful solutions in a complex, rapidly changing environment.Key ResponsibilitiesGather, analyze, and document business and product requirements.Define and optimize user workflows and business processes.Create, refine, and maintain user stories and backlog items in Jira or a comparable platform.Facilitate story mapping and value stream mapping exercises.Break down large initiatives and epics into actionable, testable stories.Identify gaps, dependencies, risks, and opportunities within business processes and system workflows.Serve as a liaison between business stakeholders, Product Owners, and technical teams.Take ownership of requirements discovery and drive discussions to identify product direction and priorities.Evaluate completed work against approved acceptance criteria and business outcomes.Mentor less-experienced Product Analysts.Project ScopeSupport a critical enterprise-wide TennCare implementation initiative, navigating Medicaid-related processes and regulatory requirements.Support the FirstIQ team in building a new Contact Center solution on Google Cloud Platform (GCP).Help bridge a functionality gap with the JUDI claims system by leveraging GCP technologies.Analyze and document data movement, integrations, and file transfer processes between systems.Required QualificationsSignificant experience as a Product Analyst or Business Analyst supporting Agile product teams.Demonstrated ability to independently lead complex analysis from discovery through delivery.Strong experience creating and refining user stories, along with experience in story mapping and value stream mapping.Proficiency in problem framing, requirements analysis, and epic decomposition.Ability to leverage data to support product decisions and recommendations.Experience collaborating with Product Owners, engineers, Quality Engineering, and business stakeholders.Working knowledge of SQL or comparable query tools for data analysis and investigation.Experience using Jira or a comparable backlog-management platform.Strong analytical, problem-solving, communication, and stakeholder management skills.Preferred QualificationsExperience in healthcare, pharmacy benefit management, or a regulated industry.Experience supporting contact center products, platforms, or operations.Exposure to Google Cloud Platform (GCP).Experience working with PEGA platforms.Experience with complex products involving multiple systems, integrations, APIs, and data dependencies.Understanding of system-to-system workflows and data movement.Desired Soft SkillsA self-starter who can work through ambiguity and quickly ramp up in a new environment.A strong ownership mentality with the ability to take initiative and provide recommendations.Natural curiosity and willingness to ask questions to uncover requirements.Ability to think strategically while also diving into details.Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.