Lead Data Center Support Services Technician

Job Description Leads complex, data center hardware support services to ensure resilience, reliability, and availability at scale. Designs, governs, and signs off on advanced change activities and site augmentations, driving standardization of SOPs/MOPs across regions. Serves as the highest operational escalation point for incidents, leading cross‑functional triage, root‑cause analysis, and long‑term corrective actions. Partners with engineering, capacity, networking, and security teams to anticipate risks, implement architectural improvements, and automate repeatable workflows. Mentors and develops team mates, uplifts best practices, and influences policy and process changes that improve performance across the group and organization. Requirements Bachelor of Science degree in Computer Science, Information Systems, or equivalent work experience. Recent graduates encouraged to apply if they can demonstrate interest and knowledge in the position and a willingness to learn on the job – gap year students also considered. Prefer 2–5 years of data center experience. Experience working in a mission‑critical operations environment. Physical component requiring the ability to lift up to 25 kg and may require working in cramped spaces or elevated locations. Thorough understanding of data center design, including electrical and cooling plant and operation thereof. Airflow management (hot aisle, cold aisle, containment, etc.). Rack and stack equipment including commissioning of new racks. Strong structured cabling skills on fiber and copper (e.g., looming, term & test). Fully competent in own area of expertise – anticipates problems and develops contingency plans. Leadership experience (minimum 10 plus people in a quickly changing environment). Able to carry out directive without supervision. Able to resolve issues on their own and apply stop‑gaps for damage control. Able to address not just technicians but management as well. Able to coordinate with peer‑level ICs and formulate solutions to a multitude of problems. Able to guide junior technicians and instruct them on proper etiquette and protocol. Able to lift 50 lbs. Able to climb a 9‑ft. ladder. Ability to stand for up to 12 hours. Required Systems & Hardware Expertise Systems administration (Linux and/or Windows servers – especially command‑line based). Hardware repair, diagnosis & break/fix. Networking fundamentals (DNS, TCP/IP, basic troubleshooting). IT hardware concepts (RAID, SAN, x86 architecture, SCSI, FC, Ethernet, iLO). Base operating system installs and configuration. Four years for development preferred. Core OS services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP, serial communication, etc. Visa Sponsorship Visa sponsorship is not available for this role. Oracle is not in a position to offer U.S. immigration sponsorship, including H‑1B, TN, O‑1, or F‑1 e.g. EAD, OPT, CPT, I‑20, or F‑1 visa stamp. Key Responsibilities Oversee lifecycle management for servers and components; set standards for diagnosis, replacement, and performance validation without impacting critical workloads. Coach teams on advanced power distribution practices and complex hardware interventions; validate that work meets reliability, safety, and SLA objectives. Datacenter Services Operations – Network Configuration, Installation, and Augmentation Lead planning, risk assessment, and execution governance for large‑scale network builds and migrations; validate architecture, cabling, and end‑to‑end connectivity. Define acceptance criteria and sign‑off gates for network changes; ensure interoperability and error‑free integration with upstream and downstream systems. Technical Support and Troubleshooting Own the escalation queue and trend analysis; direct complex investigations, establish fix‑forward plans, and ensure high‑quality documentation of resolutions within SLAs. Shape the ticket taxonomy, triage playbooks, and automation triggers to improve response consistency and speed. Safety and Compliance – Safety, Security, Compliance, and Documentation Govern adherence to SOPs/MOPs and site rules for all high‑risk work; ensure alignment with physical security procedures, local regulations, and audit requirements; verify functional testing of security controls. Ensure comprehensive documentation, audit trails, and change records; prepare for and lead compliance reviews and remediations. Continuous Improvement Lead post‑incident reviews and enterprise‑level RCAs; socialize learnings and implement durable design/process changes that reduce risk across the fleet. Partner with engineering to mitigate availability risks, reduce single points of failure, and improve observability and alert fidelity. Collaboration, Vendor Relations, and Leadership Mentor technicians and specialists; set expectations for execution quality, safety, and customer focus; build capability through training and coaching. Influence staffing and readiness plans for on‑call and peak events; model inclusive practices and cross‑team collaboration. Core Responsibilities Drive completion of complex and/or ambiguous work areas in accordance with broad project requirements. Provide leadership to team members on shifting priorities and resources according to team needs. Collate across lines of business to lead delivery of impactful work and provide support for critical team objectives. Leverage advanced understanding of business, stakeholder, and/or customer needs to build partnerships within and outside of team. Proactively develop and share procedures to identify and resolve complex issues; serve as the final non‑managerial escalation point for the team. Collect and review data and/or information to troubleshoot the most complex errors. Model continuous learning by actively seeking to expand knowledge and learning new skills and/or tools, and stay current with trends and best practices in one's field. Seek out and leverage feedback and advanced training to refine and improve skills. Recommend, implement, and share strategies to improve the efficiency and effectiveness of complex processes, protocols, and workflows for own and other teams. Qualifications Certain U.S. based or U.S. customer or client‑facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates and/or drug testing requirements. Range and Benefits US: Hiring Range in USD from $31.83 – $63.65 per hour; from $66,200 – $132,400 per year. May be eligible for equity. Oracle US offers a comprehensive benefits package which includes the following: Medical, dental, and vision insurance, including expert medical opinion. Short‑term disability and long‑term disability. Life insurance and AD&DD. Supplemental life insurance (Employee/Spouse/Child). Health care and dependent care Flexible Spending Accounts. Pre‑tax commuter and parking benefits. 401(k) Savings and Investment Plan with company match. Paid time off: Flexible Vacation provided to all eligible employees assigned to a salaried (non‑overtime eligible) position. Accrued Vacation provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 11 paid holidays. Paid sick leave: 72 hours upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. Paid parental leave. Adoption assistance. Employee Stock Purchase Plan. Financial planning and group legal. Voluntary benefits including auto, homeowner and pet insurance. Equal Employment Opportunity Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. #J-18808-Ljbffr Oracle