DISPATCHER

Job Description Job Description Position: Dispatcher Implement and maintain an effective dispatch system Must have Automotive Service Experience Manages the workflow in the shop Coordinate and assign tickets to the technicians Ensure the shop is efficient and productive Communicate between technicians, service advisors and management Ensuring completed repairs meet quality standards and perform road test on all vehicles Monitor the progress of repairs, update job status, and proactively communicate any delays or issues Staying up to date on vehicle maintenance, warranties and any marketing campaigns being run Advises parts manager and service manager of repetitive shortage so that corrective action can be taken. Maintains high customer satisfaction ratings. Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc. Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department. Maintains a clean work area. Other duties assigned