Guest Services Representative

Double Tree by Hilton - Battle Creek, Michigan

Job Description

Be the Face of Our Hotel!

Do you love connecting with guests, solving problems, and creating memorable experiences? As a Front Desk & Treat Shop Associate, you’ll be the first point of contact for our guests, helping them feel welcomed and cared for while supporting hotel operations. If you thrive in a fast-paced environment and enjoy providing top-notch service, this role is for you!

Why You’ll Love It

Make a direct impact on guest satisfaction every day
Work in a dynamic, team-oriented environment
Competitive pay, flexible schedules, and opportunities to grow in hospitality
Hands-on role with opportunities to assist in multiple areas, from guest services to Treat Shop operations

What You’ll Do

Greet guests warmly, build personal connections, and anticipate their needs
Manage guest check-in/out, reconcile accounts, and handle cash or card transactions
Promote brand loyalty program and follow brand hospitality sales standards
Staff and maintain the market area, ensuring stock is organized and shelves are tidy
Record guest requests, special needs, early arrivals/late departures, and communicate issues
Conduct property walk-arounds, report safety/security issues, and pick up trash or items needing attention
Assist with maintenance requests and coordinate with on-property maintenance as needed
Complete all required training and compliance tasks, including CPR and TIPS certification
Maintain a clean, organized front desk, dry storage, and adjacent areas
Support smooth communication between all hotel departments

Who You Are

Guest-focused, friendly, and professional
Reliable with flexible availability, including evenings, weekends, and holidays
Skilled in basic computer use (MS Edge, Word, Excel, email, printers/scanners)
Strong communicator and problem solver
Physically able to stand for long periods and perform light lifting as needed

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Vacancy posted 1 day ago

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