Loan Operations Specialist

Overview The Loan Operations Specialist is responsible for supporting commercial, mortgage, and installment loan operations by accurately processing loan activity, maintaining loan records, and ensuring compliance with regulatory requirements and sound banking practices. This role performs new loan setup, loan maintenance, payment processing, and loan research while providing timely and accurate operational support to internal staff and customers. Responsibilities Set up new loans, renewals, modifications, and extensions in the Bank’s core system, including commercial, mortgage, and installment loans. Perform loan and customer record maintenance within established timelines while maintaining the integrity of the core banking system. Process loan payments, payoffs, reversals, and related adjustments accurately and timely. Conduct loan research and document findings, communicating results to internal requestors as appropriate. Review exception reports, non-posted transactions, irregular activity, and system reports using analytical and problem-solving skills. Identify issues, recommend corrective actions, and participate in quality control and process improvement efforts. Ensure compliance with applicable banking regulations, internal policies, and sound loan servicing practices. Provide prompt, efficient, and accurate operational support to customers and Bank staff. Assist with identifying process inefficiencies and contribute ideas to improve accuracy, efficiency, and service quality. Work collaboratively with team members and assist others with daily tasks or special projects as needed. Coordinate and communicate effectively with other departments to support overall Bank operations. Adjust priorities in response to changing operational needs while maintaining accuracy and quality. Provide support to other operational areas during periods of increased activity or as directed by management. Supervisory Responsibilities None. Qualifications Education and/or Experience: High school diploma or equivalent required. Minimum of two (2) years of experience in banking operations or a related banking function. Associate degree or higher in Business, Finance, or a related field preferred. Equivalent combination of education and experience will be considered. Skills and Competencies: Strong attention to detail and accuracy, particularly when working with financial data and sensitive documentation. Working knowledge of loan operations processes, procedures, and applicable regulatory requirements. Proficiency in Microsoft Office applications (Word, Excel, Outlook) and experience with core banking and document imaging systems. Ability to analyze issues, resolve problems, and exercise sound judgment. Strong organizational and time management skills with the ability to manage multiple priorities. Commitment to confidentiality, integrity, and compliance standards. Ability to collaborate effectively with internal teams and communicate clearly. Experience with Fiserv Premier and Director Unity preferred. Work Environment The characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. This is not an exhaustive list of all possible work conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is primarily performed in an office environment with a moderate noise level typical of administrative and banking operations. Ability to remain in a stationary position for extended periods while reviewing loan records, processing transactions, and performing data entry. Ability to move throughout the office as needed to access files, equipment, or collaborate with team members. Ability to use manual dexterity to operate computers, scanners, and standard office equipment and to handle documents accurately. Visual ability to review detailed loan data, reports, and computer screens for extended periods. Hearing and speaking ability to communicate effectively with internal staff, in person and over the phone. Ability to occasionally lift or move light items, such as files or document boxes, generally up to 15–25 lbs., with or without reasonable accommodation. Ability to work standard business hours, with flexibility for additional hours during peak processing periods or operational needs. Occasional travel may be required for training or meetings. Reliable transportation is required. Benefits Thumb Bank & Trust offers a comprehensive benefits package that includes medical, dental, vision, life, 401k, Employer Stock Ownership Plan (ESOP), and more. EEO Employer/Vet/Disabled #J-18808-Ljbffr