STORE MANAGER

Store Manager - Wheeling, IL

The Store Manager is responsible for all staffing, sales, and operations in this Scooter's Coffee location. This role helps to build and lead a friendly, service-oriented barista team, set a high-energy work pace, drive sales, increase profit, and demonstrate an engaged management style. The Store Manager exemplifies Scooter's Coffee core values.

BENEFITS

• Salary/Pay Range: $20-$22/hr + tips based on experience

• PTO: 1 week paid vacation after 6 months of employment

• Upon hiring, 5 days of paid training will begin (location of training tbd)

• Meal and Drink discounts

ESSENTIAL DUTIES & RESPONSIBILITIES

• The Store Manager is responsible for the daily operation of the assigned Scooter's Coffee location; directs staff to ensure that customers are satisfied with their experience; and assist in making certain the assigned location is profitable; investigates and resolves complaints regarding food quality or service.

• Ensure consistent and quality customer experience through assisting with proper staffing, execution of brand beverage recipes and techniques, and fostering the Scooter's "Amazing" customer service experience

• Maintain store appearance, cleanliness, visual merchandising standards, food safety standards, and equipment

• Interviews, hires, trains, and develops staff to demonstrate all company standards in customer experience and operations

• Provides ongoing performance feedback and development for staff members, identifies individual motivation factors and provides clear, constructive feedback to reinforce/improve performance, responds to employees' questions in a timely manner, enforces dress code, maintains positive employee morale

• Maintains accountability in employees using progressive discipline process; partner with Field Brand Consultant and, when necessary, Human Resources to make termination decisions

• Contributes to store profitability by seeking opportunities to increase sales and by managing expenses

• Maintains company standards in personal and store sales/performance metrics; ensures employees comply with health and food safety standards and regulations

• Encourages and ensures full team participation in both setting store goals and developing action plans to accomplish goals

• Ensures all cash handling, point of sale system, safety, and operational procedures are performed in an accurate, consistent manner

• Manages store operations, including managing inventory; orders and tracks using COGS, inspects supplies and equipment to ensure they are working properly, performs open/closing procedures and reports as needed

• This role directly reports to the Regional Manager, communicating all achievements and areas of opportunity within their store and their team

• The Store Manager is expected to work 40 hours per week.

• Makes and services specialty coffee and tea beverages, covers shifts as needed

QUALIFICATIONS

• Ability to effectively teach and lead others and create a healthy culture for all

• Excellent communication and interpersonal skills

• Passion for working with people

• Energetic, fast-paced, flexible work style

• Ability to work cooperatively in a team environment

• Demonstrates honesty, integrity, and a positive attitude while maintaining a guest focused mentality

• Willingness to learn and embrace change

• Strong problem-solving, multi-tasking, and administrative skills

• Ability to anticipate and respond to customer needs

• 2+ years of store management experience in a restaurant or retail environment