Revenue Cycle Coordinator

At Root Center, we believe our employees are our greatest asset, and we're committed to creating a supportive and engaging work environment where everyone can thrive. We're driven by a clear purpose and a set of core values that shape everything we do, from nurturing growth and promoting well-being to cultivating connections and making a positive impact. 97% of our newly hired employees would recommend us to their friends for employment opportunities, and 96% said they strengthened their skills in their first few months. Position Summary The responsibility of the Revenue Cycle Coordinator is to develop and support the organization’s front desk operations at each clinic to optimize patient authorizations, scheduling, and collections. This position will provide front desk operations workflow development, organizational training, and overall support to billing/finance and quality/compliance teams. Salary Range Actual pay will be determined based on several factors. These may include education, work experience and in some instances, certifications. We strive for market alignment and internal equity with our colleagues’ pay. This position is an in‑person position located in Manchester, Connecticut. Essential Functions Utilize knowledge and experience in front desk functions to develop and provide training to front desk staff at clinical locations. Develops, monitors and presents financial and qualitative reporting to management teams. Implement and enforce regulatory compliance related to front desk operations. Provides oversight to all funder reporting requirements related to front desk operations (for ex: DDAP, National Health Service Corps Loan Repayment, Federally Qualified Health Center). Collaborate with cross‑functional teams to understand and address the unique needs of Root Center and our patients. Stay updated on industry trends and best practices in front‑end revenue cycle management operations. Develop front desk workflow optimization through use of EPIC and SAMMS electronic medical records. Provide authorization management and oversight as needed. All other duties as assigned. Minimum Qualification Requirements Experience in Microsoft suite of products, specifically Excel Minimum of 3 years of experience utilizing EPIC products, SAMMS preferred. Experience providing support and training to end users of EMR products, specifically EPIC. Minimum of 3 years of experience providing insurance verification, eligibility screening and authorization management in a complex healthcare environment. Minimum of 3-5 years providing oversight to front desk and/or revenue cycle operations. Experience working in a Federally Qualified Health Center preferred. Ability to communicate ideas in both technical and non‑technical, user‑friendly terms. Strong interpersonal, oral and written communication skills, including strong technical writing skills. Compensation & Benefits For all benefit eligible employees, we offer a prestigious employment package that includes competitive compensation plus a comprehensive array of benefits including: Work Life Balance - Flexibility: Great work life balance with clinics closed on Sundays. No current on‑call responsibilities. Time off including PTO (4 weeks), three paid training days and thirteen paid holidays, including your birthday! 35‑hour work week and so much more! Health Insurance & Dental Insurance - with flexible employee contribution options depending on the chosen plan. Voluntary Vision Insurance Life Insurance and AD&D – 100% paid by Root Center for Advanced Recovery Short‑Term Disability – 100% paid by Root Center for Advanced Recovery 403(b) Retirement Plan with a 5% employer match after 6 months of employment and an additional 5% employer contribution after 1 year of employment. $2,000 provided annually for tuition, license reimbursement, certifications or other educational activities, including 3 paid training days for educational activities and conferences; an additional $1,000 available for counselors seeking outside supervision hours when such can not be provided in the organization internally. Annual bonus eligible based on agency performance Root Center has approved sites for the following NHSC Loan Repayment Programs: The Loan Repayment Program, Students to Service Loan Repayment Program, Rural Community Loan Repayment Program and Substance Use Disorder Workforce Loan Repayment Program. EEO Statement Root Center is committed to hiring and retaining a diverse workforce. Root considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Root Center discriminate on the basis of sexual orientation or gender identity or expression. #J-18808-Ljbffr Root Center for Advanced Recovery