Advanced Medical Support Assistant

Lead Medical Support AssistantPerforms receptionist duties, customer service and other duties assigned for the proper timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.Serves on more than one PACT or in more than one Specialty Clinic area.Validates and updates patient demographic information, either in person during check-in or over the phone.Collects, scans, and updates health insurance information serving a major role in the revenue process.Endures that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scan or performing the function within their area.Screens/receives phone calls in a courteous and timely manner, determines the nature of the requests and provide the information desired using privacy rules and established clinic processes.Interprets and communicates requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other MSA levels.Performs duties as assigned to ensure efficient and effective operations.Schedules may vary depending on location.37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).Not available.This is not a virtual position.Functional Statement #: 00000