Printing Customer Service Specialist

Job Description

Job Description

About Us:
Bay Area Printing has been proudly serving our community for over 40 years, offering professional expert printing services. We’re known for our printing expertise and customer oriented service environment . We're currently looking for a Printing   Customer Service Specialist to join our team!

About the Role:
As a Customer Service Specialist at Bay Area Printing , you’ll be the first point of contact for our customers—helping them with their printing needs, suggesting products, and ensuring they have an exceptional experience from start to finish. Responsibilities include quoting, order processing, job scheduling and ensuring all orders are delivery on time. This role requires someone with ability to multitask. Organizational skills are a must.

Key Responsibilities:

• Greet customers warmly and professionally in person, over the phone, and via email.

• Assist customers with placing orders and recommending appropriate products or services.

• Quote jobs in a timely manner.

• Process customer orders accurately using our systems.

• Suggest additional products and services based on customer needs (upselling/cross-selling).

• Handle customer inquiries, concerns, and complaints with patience and positivity.

• Maintain accurate and detailed records of customer interactions and transactions.

• Operate office computers, printers, and software (Office Suite, Adobe Acrobat, etc.).

• Stay organized and multitask between counter service, email communications, and production support.

• Maintain a positive and helpful attitude while being on your active throughout the day.

What We're Looking For:

• Friendly, outgoing attitude with a genuine desire to help customers.

• Strong English communication skills—both written and spoken.

• Solid computer skills: comfortable typing, navigating software, and basic troubleshooting.

• Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and Adobe Acrobat/Reader.

• Excellent attention to detail and strong organizational skills.

• Ability to multitask effectively in a busy environment.

• Sales-minded with the ability to suggest and promote products.

• Comfortable standing and moving around for extended periods.

• Previous customer service experience (preferred but not required).

Why Join Bay Area Printing?

• Supportive and fun work environment

• Opportunities for growth and learning

• Competitive pay based on experience

\nCompany Description

Bay Area Printing has been proudly serving our community for over 40 years, offering professional expert printing services. We’re known for our printing expertise and customer oriented service environment.

Company Description

Bay Area Printing has been proudly serving our community for over 40 years, offering professional expert printing services. We’re known for our printing expertise and customer oriented service environment.