Patient Services Representative-Medical Group

Job Title

This position represents the Physicians Clinics on the telephone and at the front desk. The position requires a high level of professionalism and customer service skills. Must be well organized, detail oriented, able to multi-task efficiently and perform in fast paced work environment. Other duties within scope as assigned.

Essential Duties and Responsibilities

• Answers telephone promptly and directs calls appropriately.
• Greets patients warmly and respectfully.
• Communicates efficiently and effectively with patient and significant others and keeps them informed.
• Obtains complete demographic and insurance information and enters into the system accurately.
• Respects the confidentiality of patient information and adheres to regulations for the privacy of protected health information.
• Schedules appointments according to established protocols. Informs and sets up patients and/or guardian for the patient portal at the time of service. Makes patient confirmation calls and directs patient to the patient portal for registration and to complete necessary paperwork.
• Shows concern and respect for others by dealing with people in a compassionate, sensitive and responsive manner.
• Takes accurate messages and processes them in a timely manner.
• Updates Patient Demographic and any other necessary forms to be completed at the time of each encounter.
• Informs and sets up patients and/or guardian for the patient portal at the time of service and informs and educates patients regarding the benefits of signing up for the patient portal.
• Verifies insurance coverage and collects co-payments at time of service. Performs verification of insurances and informs patients of their financial agreement with their insurance carrier.
• Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, is a team player, and meets attendance/punctuality requirements.

Job Qualifications

• Education: High School Diploma or equivalent required. Preference for graduate of an accredited medical receptionist or similar program, or two years in a health care setting will be considered.
• Work Experience: Prefer two years working in general medical office or similar healthcare experience. Experience with equal level of responsibility and customer service will be considered.
• Certification/License: American Heart Association, Basic Life Support certification required.

Mental/Physical Requirements

• Considerable mental concentration required. Lifting up to 35 lbs., turning activities and nearly constant walking required. Standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching.

Working Conditions

• Medical office environment. Frequent exposure to infectious disease and hostile persons at times. Frequent exposure to communicable disease via blood and other body fluids. Minimal physical discomfort.