NOC / Operations Management Center Engineer - Data Center Facilities - MI

Job Description

You will work closely with site operations, customer-facing teams, technical partners, compliance, and security stakeholders to help maintain consistent operational workflows and timely response to facility-related events. This role is an individual contributor position focused on strong operational execution, process discipline, and effective coordination in a high-availability environment. The source role emphasizes centralized alarm monitoring, incident support, maintenance coordination, service request management, change/process support, and cross-regional collaboration.

Responsibilities

• Monitor facility alarms, environmental conditions, and operational events using BMS, ticketing systems, and centralized monitoring tools.

• Respond to critical alarms in accordance with established escalation procedures and coordinate with site teams and customer-facing teams as needed.

• Support incident management workflows, including bridge support, communication updates, and operational logging during active events.

• Track scheduled maintenance activities and support communication and coordination for planned changes, service impacts, and maintenance windows.

• Validate start and stop of planned work activities and confirm completion documentation where applicable.

• Support service request, work order, and change request processes by ensuring tickets are acknowledged, routed, tracked, and escalated appropriately.

• Maintain accurate logs of alarms, incidents, service requests, and maintenance activities to support operational visibility and compliance.

• Participate in ongoing improvement of alarm management, communication workflows, change controls, and incident coordination processes.

• Support problem management by contributing to RCA follow-up, corrective action tracking, and operational trend review.

• Collect and review metrics related to ticket volume, work effort, alarms, or response trends to help identify opportunities for process improvement.

• Work closely with site operations, customer experience, compliance, security, and technical teams to support effective centralized operational coordination.

• Act as a liaison between site operations and centralized teams for facilities-related issues, ensuring timely updates and accurate routing for resolution.

• Help ensure adherence to SLAs, KPIs, escalation standards, and operational process expectations.

Ideal Candidate Profile

• 3-5 years of experience in data center operations, facilities operations, critical environment operations, service operations, centralized monitoring, or related fields.

• Experience supporting incident management, ticketing workflows, change processes, alarm monitoring, or maintenance coordination in an operational environment.

• Working knowledge of mechanical, electrical, and facility support systems in uptime-sensitive environments.

• Comfortable managing multiple priorities and communicating across teams during time-sensitive operational events.

• Degree in Engineering, Facilities Management, Operations, or related field preferred; equivalent experience also valued.

Preferred Skills / Certifications

• Experience with BMS, ServiceNow, CMMS, or similar monitoring and workflow platforms.

• Familiarity with incident management, change management, service request governance, and SLA-driven support models.

• Exposure to hyperscale data centers, mission-critical facilities, NOCs, OMCs, or other centralized operations environments is a plus.

• ITIL, Uptime Institute, PMP, or related operations/process certifications are a plus.

• Experience with customer communications or bridge coordination during incidents is a plus.

Physical Demands / Work Environment

This role supports mission-critical 24/7 operations and requires regular attendance, schedule flexibility, and disciplined response to operational events. The role may involve extended monitoring activity, cross-functional coordination during incidents, and occasional site engagement. You must be able to work safely and effectively in office and active site environments, with or without reasonable accommodation. The source role is also structured around centralized support of multiple hyperscale campuses and emphasizes process rigor in high-availability operations.

Why Oracle Cloud Infrastructure?

Global impact at scale: Contribute directly to how mission-critical OCI data centers operate across regions and continents, influencing infrastructure reliability, security, sustainability, and long-term capacity growth.

Technically rigorous environment: Work alongside experienced engineers, automation specialists, and compliance teams in a rapidly scaling hyperscale cloud infrastructure, where disciplined execution and technical depth matter.

Culture built on operational excellence: Join an organization that values safety, process rigor, clear accountability, and continuous improvement as foundational to protecting uptime and customer trust.

Long-term career development: Benefit from internal mobility, role-based technical training, and development opportunities designed for professionals building long-term careers in cloud infrastructure and facilities operations. #LI-KC15

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $87,000 to $178,100 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4

About Us

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