Solution Architect - Pharmacy Consulting (Onsite- Overland Park, KS)

Solution Architect – Medication Management

Responsible for providing expert solution knowledge, recommending implementation and maintenance best practices, and process design within the Medication Management domain. Owns subject‑matter expertise, oversees design, and ensures successful implementation of a component within the overall project.

Responsibilities

• Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
• Guide clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.
• Act as a primary consultant for solution troubleshooting, consultation, and knowledge transfer.
• Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
• Seek to resolve escalated problems using solution knowledge during installation, operation, maintenance or testing.
• Manage client expectations and ensure project delivery meets engagement goals.
• Coach, mentor, and guide solution teams on recommended methodology practices.
• Lead client events, oversee clinical data gathering, recommend clinical and myAvatar best practices, analyze and design workflows, create documentation and myAvatar content, mediate internal and client conflicts, and address troubleshooting and issue resolution.

Qualifications

• Bachelor’s degree or equivalent relevant work experience.
• At least 5 years of health care information technology implementation or consulting experience.
• At least 2 years of Electronic Health Record solution work experience.
• At least 1 year of project management experience.
• Strong communication skills with technical, clinical and operational teams.
• Ability to document and present architecture concepts, often narrowing complex ideas to a single overview.
• Ability to build strong client relationships and deliver client‑centric solutions.
• Ability to synthesize complex, high‑quantity and sometimes contradictory information to solve problems.
• Preferred: At least 2 years of Netsmart EHR solution work experience.

Expectations

• Travel expected up to 20% of the time as needed.
• Position may require extended or irregular hours outside traditional office hours to support clients and projects across multiple time zones.

Equal Opportunity Employer

Netsmart is an equal opportunity workplace and an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by law. Applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.