Patient Services Representative

Patient Services RepresentativeJoin UPMC Pulmonary and Sleep Medicine as a Patient Services Representative and become an important part of a dedicated team focused on delivering exceptional patient care. Our office offers a welcoming environment, a supportive team culture, and the opportunity to make a difference in patients' healthcare experiences every day.ScheduleFull-time, 40 hours per weekMonday through Friday8:00 AM to 4:30 PMNo weekends or holidays requiredOn-site positionWhy Join Our Team?Friendly, close-knit office environmentGreat team culture with supportive colleaguesOpportunity to work within a respected healthcare organizationAdditional InformationTravel may be required up to 25% based on business needs.Ready to bring your customer service skills to a team dedicated to exceptional patient care? Apply today and grow your career with UPMC!ResponsibilitiesProvide a warm, welcoming experience for all patients and visitors.Guide patients through self-arrival technology or assist with traditional check-in based on patient preference.Collect copayments and other applicable patient payments at the point of service.Confirm and update patient registration and demographic information during check-in and checkout.Schedule follow-up appointments within the practice and connect patients with resources to schedule ancillary services as needed.Help patients navigate the healthcare system by providing clear, understandable instructions and ensuring continuity of care through follow-up on unresolved questions or needs.Demonstrate service recovery principles by taking appropriate action to address concerns and ensure an exceptional UPMC patient experience.Register patients in the biometric (fingerprint recognition) program and educate them on its benefits.Promote the MyUPMC patient portal and assist patients with registration and utilization when appropriate.Educate patients regarding financial responsibilities and connect them with financial advocacy resources as needed.Verify insurance coverage and benefits through online verification systems and telephone inquiries.Obtain required patient and family signatures for consent to treatment and financial responsibility in accordance with HIPAA regulations.Answer, screen, and appropriately route incoming telephone calls to providers, clinical staff, and other departments.Perform administrative duties including scanning medical records, processing documentation, and faxing.Maintain knowledge of the UPMC Patient Portal and confidently educate patients on portal navigation, access to health information, and available care services.Support efficient daily office operations while delivering outstanding customer service and patient-centered care.Completion of high school graduate or equivalent is required. Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. Two years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances: Act 34UPMC is an Equal Opportunity Employer/Disability/Veteran