Service Coordinator

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!

Company Overview

ThermalNetics, LLC is a growth company that was founded in 1972. We employ roughly 90 people and have annual sales of approximately $110M. Our corporate focus is "creating more comfortable and healthy indoor environments by providing innovative HVAC solutions". In striving to provide the most economical owning experience for the end-user, we provide equipment, parts, and services to ensure the air we breathe in our schools, hospitals, commercial buildings, etc. is something that will allow us all to live happier, healthier, and safer lives. We also do all we can to give people the chance to grow. Our employees enjoy working at a place that offers a small company environment with big company objectives. You'll be challenged to innovate, encouraged to apply your knowledge, and be well-rewarded for results.

Location: Auburn Hills, MI

Position Overview

The Service Coordinator will perform customer service, service fulfillment coordination, and administrative functions that support the efficient operation of a service office.

What you will do:

• Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of Technicians for jobs (startups/repairs, warranty, maintenance).
• Handle customer inquiries and route questions of technical nature to the appropriate resource.
• Track time and attendance for Technicians.
• Coordinate job startups and maintain communication with customer regarding scheduling for the startup and follow-up on jobs in progress/completed.
• Invoice and bill customers.
• Perform local office AP/AR functions. Follow up with customer to ensure that payment has been received.
• Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.
• Coordinate warranty administration process.
• Order parts and tracks shipments.
• Enter all information and maintain information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes.
• Maintain OSHA logs.
• Answer telephones and greets customers and maintains professional and courteous customer contact.
• Organize and coordinates inventory process.
• Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and responsible for sending to Human Resources on the new employee's first day of employment.
• Gather local prevailing wage rate and send hours worked by Technicians on applicable jobs to Human Resources.
• Provide initial notification of Workers Compensation claims to insurance carrier Maintains filing office equipment (copier, telephone, fax, etc.) for office.

Qualifications:

• High School Diploma or GED
• 3-5 years of related experience in MEP service field
• Working knowledge of Microsoft Office Suite
• Strong written and verbal communication skills
• Strong organization, problem-solving, and customer service skills
• Bachelor's degree preferred
• Experience with Astea or any other service tracking software preferred

If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Thermonetics!