Part-Time Patient Experience Coordinator

Job Description

Job Description

Part-Time Patient Experience Coordinator — Medical Spa

Radiant Reflections | Hattiesburg, MS | 12–25 hours/week Radiant Reflections is hiring  two part-time Patient Experience Coordinators . This is more than a traditional receptionist role. We’re looking for polished, dependable, energetic team members who enjoy helping people, taking initiative, and contributing wherever needed in a busy medical spa.

What You’ll Do

• Greet, check in/out, schedule and assist patients
• Answer phones, texts and patient inquiries
• Process payments and encourage rebooking
• Educate patients about services, promotions and memberships
• Follow up with new leads and inactive/overdue patients
• Assist with before-and-after photos
• Help prepare rooms, restock supplies and maintain an organized environment
• Support retail sales, occasional social media and special events
• Complete assigned PatientNOW tasks and assist the team wherever needed

We're Looking for Someone Who Is

• Exceptionally reliable and punctual
• Warm, polished and professional
• Friendly and comfortable talking with patients
• Comfortable recommending services, products and memberships
• Organized and able to manage multiple priorities
• Tech-savvy and a quick learner
• Self-motivated and able to recognize what needs to be done without waiting to be asked
• Flexible, coachable and team-oriented
• Willing to help outside traditional front-desk duties when needed

Previous medical spa experience is  not required . Strong candidates may come from hospitality, retail, banking, medical/dental offices, customer service, sales, college programs, or the beauty industry.

Schedule & Compensation

12–25 hours per week , with a combination of morning, afternoon/evening and occasional Saturday shifts. Competitive hourly pay based on experience, plus opportunity for  performance-based incentives .

What Matters Most

We can teach our services and systems. We can't teach reliability, initiative, kindness, professionalism or work ethic. If you're someone who naturally asks, “What else can I help with?” , we'd love to meet you.