Caesars Rewards Representative Lead

divh2Lead Caesars Rewards Representative/h2pThe Lead Caesars Rewards Representative is responsible for delivering exceptional service to mid- and high-tier guests. This role provides personalized assistance by sharing information about comp limits, exclusive services, premium amenities, and special player events, ensuring outstanding guest experience./ph3How You Will Create the Extraordinary/h3ullipOversees Caesars Rewards operations: Coordinates staff activities, ensures floor and center coverage, and maintains a clean, well-stocked work area./p/lilipLeads and supports the team: Instructs, directs, coaches, and assists with hiring and training of personnel./p/lilipHandles guest interactions: Resolves customer complaints, promotes Caesars Rewards, and issues rewards cards./p/lilipMaintains data and security standards: Ensures database integrity, protects customer rewards and credit lines, and handles sensitive materials confidentially./p/lilipManages reporting and communication: Completes required reports and maintains interdepartmental program communication./p/lilipSupports additional duties: Assists with special projects and other Caesars Rewards tasks as requested by management./p/lilipEngages guests in a friendly, enthusiastic manner and adheres to attendance and company policies/p/li/ulh3What You Will Need/h3ulliMust be at least 21 years of age./liliRequires previous customer service experience with a proven ability to deliver courteous, friendly, and efficient service./liliSupervisory experience (minimum one year preferred); capable of leading small teams of Caesars Rewards employees./liliStrong understanding of the Caesars Rewards program/liliStrong interpersonal, communication, team-building, and problem-solving skills./liliOutgoing, energetic, and maintaining a positive attitude toward the job and company./liliEnjoys engaging with guests and actively seeks service opportunities./liliCapable of making sound comping decisions./liliProficient in computer use; able to type at least 35 WPM./liliFluent in reading, writing, speaking, and understanding English./liliMaintains a professional, well-groomed appearance./lili$21.50 Per Hour/liliBi-Weekly Pay Dates/liliPaid Time Off, 401(k), Medical, Dental, Vision, Life Disability Insurance - Holiday Pay/li/ulh3Job Info/h3ulliJob Identification 82286/liliJob Category Sales and Marketing/liliLocations Horseshoe Baltimore/li/ul/div