Shift Leader

Shift Leader

As a Shift Leader, you will supervise shop operations on a shift-by-shift basis. You will also assist the management team in providing team member support and coaching to ensure tasks are performed effectively.

Responsibilities

1. Perform all responsibilities of restaurant team members
2. Support the Restaurant Manager in meeting operational goals and execution
3. Ensure Brand standards are met throughout shift including preparation of food and beverages
4. Communicate shift priorities, goals and results to restaurant team members
5. Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
6. Support the training of restaurant team members as needed
7. Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
8. Communicate clearly with the next Shift Leader to help prepare him/her for shift
9. Ensure Food Safety standards are met
10. Manage Inventory throughout the shift
11. Provide great guest service and coaches restaurant team members to do the same
12. Ensures restaurant team members are following cash franchisee management policies

Education/Experience

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others

Physical Demands/Working Conditions

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 50 lbs (if applicable)
• Working in a small space

Company Introduction

Baskin-Robbins is an American multinational chain of ice cream and cake specialty shop restaurants owned by Inspire Brands. Based in Canton, Massachusetts, Baskin-Robbins was founded in 1945 by Burt Baskin and Irv Robbins in Glendale, California. It claims to be the world's largest chain of ice cream specialty stores, with more than eight thousand locations, including nearly 2,500 shops in the United States and over five thousand in other countries. Baskin-Robbins sells ice cream in nearly 50 countries.