Customer Service Representative

Job Summary This position supports plant, dispatch, and shipping and receiving operations through customer service, administrative coordination, and operational support. This role serves as a key point of contact for customers, vendors, carriers, and internal teams, ensuring accurate order processing, efficient office workflow, timely communication, and exceptional customer service in a fast‑paced environment. Job Responsibilities Respond to customer inquiries via phone, email, and walk‑ins regarding pricing, product availability, orders, deliveries, returns, billing corrections, and product information Generate price quotations, enter sales orders, process billing transactions, collect payments, and coordinate deliveries with dispatch Provide product information and application guidance using product catalogs and specification resources Support outside sales representatives and internal plant, dispatch, and accounting teams Research and resolve customer concerns, order discrepancies, freight issues, accounts payable discrepancies, and other operational matters Manage daily administrative functions including documentation, scanning, record‑keeping, file uploads, and maintaining accurate system records Create, review, and process purchase orders, customer credits, pallet credits, and freight documentation Verify raw material receipts, inbound freight transactions, expenses, and other operational data for accuracy Coordinate with carriers, vendors, customers, and internal departments regarding shipments, deliveries, and scheduling Perform time‑keeping duties for site employees and temporary staff Assist with month‑end activities, inventory counts, expense reviews, and reporting requirements Maintain accurate customer, vendor, and operational records within company systems Follow all company safety policies and procedures Other duties may be assigned as needed Job Requirements High school diploma or GED required 2+ years of customer service, administrative, office, or operations support experience Strong verbal and written communication and interpersonal skills Excellent organizational skills and high attention to detail Proficiency in Microsoft Office and ability to learn new systems Dependability and ability to manage multiple tasks in a fast‑paced environment What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion Equal Opportunity Oldcastle APG, a CRH Company, is an affirmative action and equal opportunity employer. EOE/Vet/Disability CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. #J-18808-Ljbffr