IT Technical Support Specialist

Purple Drive

Overview:

Schedule Options:

Shift A: Tuesday-Saturday (4:00 PM - 12:30 AM EST), Sunday & Monday off
Shift B: Saturday-Wednesday (12:00 PM - 8:30 PM EST), Thursday & Friday off

About the Role: We're seeking a dedicated IT Technical Support Specialist to provide exceptional customer service and technical assistance to our clients. You'll be the first point of contact for technology-related inquiries, helping customers resolve hardware and software issues through multiple communication channels.

What You'll Do:

Respond to technical inquiries via email, online chat, phone, and in-person interactions
Provide information about IT products and services to customers
Guide customers step-by-step through problem-solving processes
Troubleshoot hardware and software issues across various systems
Follow up with customers to ensure satisfactory resolution of their issues
Document and communicate customer feedback to appropriate internal teams
Maintain detailed records of support interactions and resolutions

What We're Looking For:

Excellent problem-solving and analytical abilities
Comprehensive knowledge of computer systems with proven troubleshooting experience
Ability to break down complex technological processes into clear, step-by-step instructions
Patient and friendly demeanor with strong listening skills
Outstanding verbal and written communication abilities
Commitment to delivering exceptional customer service
Experience working as an IT help desk technician or similar customer support role

Preferred Qualifications:

Passion for problem-solving and customer service excellence
Tech-savvy with experience in technology-related environments
Ability to diagnose and resolve diverse technical issues
Team-oriented mindset with openness to constructive feedback
Eagerness to learn new technologies and systems continuously
Previous help desk or technical support experience

Apply

Vacancy posted 2 days ago

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