CX Measurement Strategist

Apex Systems is partnering with one of our top Financial Services clients to find a talented CX Insights Analyst to join their growing team in St. Paul, MN.

If you're looking for a role where you can make an impact, grow your skills, and work with a respected organization-this could be the perfect fit!

JOB DESCRIPTION - CX Measurement Strategist

Overview :

We're looking for a Customer Experience Measurement (CXM) Strategist to help drive our clients CXM program forward. In this role, you'll partner with cross-functional teams-business leaders, analytics, technology, research, and experience designers-to turn customer insights into measurable business impact. If you're passionate about customer experience, skilled in research methodology, and able to influence through data-driven storytelling, we'd love to hear from you.

Responsibilities include but not limited to:

- Collaborate with the CXM Program Manager, internal stakeholders, and external vendors to deliver actionable insights that shape strategy and experience design.

- Serve as a trusted advisor and subject matter expert for teams leveraging CXM insights for continuous improvement.

- Translate complex data from multiple sources into clear, actionable recommendations.

- Use storytelling and visualization to influence decisions and motivate teams.

- Develop and present analyses that support problem-solving, prioritization, and executive decision-making.

Qualifications :

- Bachelor's degree in a related field or equivalent work experience.

- 3-10 years of relevant professional experience in CX measurement, research, data analysis, or a related field.

- Expertise in CX measurement research methodology and study design (quantitative and qualitative), including data analysis.

- Ability to link CX data with enterprise data to uncover actionable insights.

- Advanced skills in preparing and joining data sets across systems and tools.

- Proven ability to communicate technical content to diverse audiences and influence through compelling narratives.

- Strong organizational skills with the ability to manage multiple priorities.

- Comfort with ambiguity and change; ability to see the big picture and drive transformation.

Preferred Qualifications:

- Master's degree in social sciences or related field.

- Experience in financial services.

- Familiarity with Qualtrics (dashboards, reports, Stats iQ).

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.